• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave

• Answer incoming customer calls and emails promptly and professionally addressing inquiries and scheduling.
• Schedule and dispatch to customer locations optimizing routes and ensuring timely arrivals.
• Utilize CRM software to manage service requests track technician progress and update customer records.
• Communicate effectively with customers and technicians to provide updates confirm appointments and ensure satisfaction.
• Maintain accurate records of customer interactions service requests and technician assignments in CRM Software.
• Collaborate with the team to ensure efficient workflow and support overall company goals.
• Perform administrative tasks as needed such as generating invoices and updating customer information.

• Previous experience as a Customer Service Representative Dispatcher or similar role.
• Knowledge of ServiceTitan or other CRM software is strongly preferred.
• Excellent verbal and written communication skills with a focus on customer satisfaction.
• Understand dispatching for profit.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to work in a fastpaced environment.
• Proficiency in Microsoft Office Suite (Word Excel Outlook) and general computer skills.
• A positive teamoriented attitude and a commitment to delivering exceptional service.
• High school diploma or equivalent required; additional education or certifications in customer service or dispatching are a plus.

• Experience in call taking dispatching or logistics.
• Familiarity with dispatching software and CRM systems.
• Ability to learn quickly and adapt to new technologies and processes.
• Bilingual is preferred.

• Competitive salary and benefits package tailored to your needs.
• Opportunities for growth and professional development within a supportive team environment.
• Training on ServiceTitan and other relevant tools for candidates with limited experience.
• A positive collaborative workplace culture that values integrity and customer satisfaction.

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first! How do we prove it First things first.

1. Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.

2. Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

3. Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training Virtual technical training communications sales and more! If you are serious about your career and want to learn from the best in the industry apply today!

So if you have a great attitude and a strong workethicand are someone who takes pride in the work you do then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits scheduling and compensation at this franchise should be made directly to the franchise location and not to Benjamin Franklin Plumbing Corporate.