MASTER PROFILE Member Experience Manager

Anytime Fitness Member Experience Manager (MXM) Club Operations & Sales

Anytime Fitness is considered to be a premier place to work within the fitness industry where our mission is to help you Get to a Healthier Place! We are seeking a highly motivated individual with a passion for health fitness and business operations. This position plays a crucial role in growing our club by driving membership sales overseeing club operations and ensuring an exceptional member experience in a creative fun and upbeat atmosphere where every day is different.

Position Overview:

An Anytime Fitness Member Experience Manager (MXM) is responsible for managing all aspects of club operations sales performance and member satisfaction. The MXM serves as a guidance counselor to all members an educator and mentor for the training staff and a strategist for ownership/management. The primary objective of this role is to optimize member engagement retention and revenue growth through strong leadership and strategic planning.

Key Responsibilities:

• Club Operations & Management:

  • Oversee daily club operations to ensure a clean safe and welcoming environment for members.

  • Manage club maintenance equipment and facility needs to maintain a high standard of service.

  • Supervise and support staff including trainers and front desk personnel fostering a positive and professional work environment.

  • Implement and enforce company policies procedures and best practices to enhance operational efficiency.

• Sales & Business Development:

  • Lead membership sales efforts by following up on leads conducting tours and enrolling new members.

  • Develop and execute marketing initiatives to drive club awareness membership growth and revenue.

  • Maintain and grow a pipeline of prospective new members through networking referrals and outbound sales activities.

  • Actively participate in community events and partnerships to promote the club and drive new membership opportunities.

• Member Experience & Retention:

  • Oversee the Member Onboarding Process ensuring every new member receives a personalized fitness consultation and a structured plan for success.

  • Monitor and manage member engagement and retention metrics creating strategies to improve retention rates and customer satisfaction.

  • Foster strong relationships with members by providing exceptional customer service and addressing concerns promptly.

• Personal Training Leadership:

  • Lead the personal training team by providing coaching guidance and professional development opportunities.

  • Ensure that trainers effectively support members in reaching their fitness goals through structured programming and motivation.

  • Drive personal training sales and participation by promoting programs and packages to members.

• Financial & Performance Accountability:

  • Track and analyze sales and retention data using insights to improve club performance.

  • Set and achieve monthly and annual sales targets ensuring financial goals are met or exceeded.

  • Work collaboratively with ownership/management to develop strategic growth initiatives.

Qualifications & Requirements:

• Minimum 2 years experience running club operations and team management

• Current CPRAED and nationally recognized personal training certification (e.g. NASM ACE ISSA) required.

• Previous experience in personal training fitness sales or club management preferred.

• Strong sales acumen with a proven track record of meeting or exceeding sales targets.

• Familiarity with fitness club management software (Club O/S Club Ready My Fitness Pal etc. is a plus.

• Excellent verbal and written communication skills with the ability to connect with and motivate people.

• A passion for fitness health and wellness combined with a businessoriented mindset.

• Selfmotivated resultsdriven and capable of working both independently and as part of a team.

• Ability to work flexible hours including evenings and weekends based on club needs.

Compensation & Benefits:

• Competitive base salary with commission opportunities based on training sales and membership growth.

• Guaranteed hourly administrative time plus ongoing commission incentives.

• Benefits for fulltime employees including medical dental and vision insurance.

• Career growth opportunities within multiple Anytime Fitness locations.

About Anytime Fitness:

Anytime Fitness is dedicated to helping individuals achieve their fitness goals and lead healthier lives. With our commitment to providing topnotch facilities training and support we strive to make a positive impact on our members wellbeing. If youre passionate about fitness sales and club operations and want to be part of a supportive and dynamic team wed love to hear from you!

Join us and help make a differenceone member at a time!