Adverse Incident Team Manager

We are currently looking for aAdverse Incident Team Manager to join ourPatient Safety Monitoring GroupFunctionwithin theSafety and Surveillancegroup.

Please note this opportunity is currently only available to those working within the Civil Service. Applications from nonCivil Servants may not be reviewed and may be rejected.

This is a fulltime opportunity on a permanent promotionbasis. The role will be based in 10 South Colonnade Canary Wharf London E14 4PU. Please be aware that this role can only be worked in the UK and not overseas.

Government departments and agencies are working towards implementing a minimum 60 attendance in office sites.

We are currently implementing a flexible hybrid way of working with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role this can flex up to 12 days a month with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

Who are we

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices underpinned by science and research.

The new Safety and Surveillance Group brings together into a single integrated structure devices and medicines safety expertise with enforcement capabilities. These functions will be supported by our data and evidence generating capabilities complementing our signal generating capabilities produced via the new Safety Connect System.

The Patient Safety Monitoring Function is responsible for developing and delivering a world class vigilance system to detect and monitor safety signals for medicines medical devices vaccines and blood products.

Whats the role

To lead one of four Adverse Incident teams within the Adverse Incidents and Signal Analysis team in the Patient Safety Monitoring Function. The teams are responsible for receipt classification and processing of all adverse incident reports responding to vigilance enquiries provision of incident data to stakeholders and vigilance signal detection evaluation and management to ensure product safety issues and risks to public health are identified and evaluated.

Key responsibilities:

• Manages the daytoday performance and performance management of an incident and signal team to maintain adherence to high level targets and Agency delivery plans.
• Responsible for prioritising work and workload fluctuations within an incident and signal team and supporting the Head of Adverse Incident and Signal Analysis to ensure appropriate resource is allocated across teams to effectively meet targets.
• Develops specialist knowledge within an incident and signal team to ensure the team is able to produce all work accurately and to a high standard and to ensure continuing professional development of all staff in the Unit through the Vigilance Competency Framework and other accreditation programmes for career pathway development.
• Supports Managers in the Patient Safety Monitoring Function on incident management issues and specialist technical areas. Brief wider Committees regarding routine incident management activities as well as emerging/high profile issues when required. Providing timely uptodate and relevant adverse incident information to all stakeholders.

Who are we looking for

Oursuccessful candidatewill:

• Effective leadership skills to enable the team to develop and deliver work on time and to a high standard.
• Works effectively as part of a multidisciplinary team to maintain positive working relationships working across boundaries and adding value through strategic thinking.
• Significant experience of evaluating data from a wide range of sources and in Vigilance Signal Management in order to make effective decisions from the evidence presented.
• An understanding of the use of information systems involved in the reporting of adverse incidents and signal management to support business processes including sharing information externally with stakeholders.
• A University degree or equivalent qualification in disciplines such as: pharmacy medicine nursing physiology pharmacology toxicology biological sciences engineering or other appropriate life science.

If you would like to find out more about this fantastic opportunity please read our Job Description and Person Specification!

Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description please contact

The selection process:

We use the Civil Service Success Profiles to assess our candidatesfind out more here.

• Online application form including questions based on theBehaviour Experience and Technical Success Profiles.Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind and our Hiring Managers will not be able to access your CV when reviewing your application.
• Interview which can include questions based on theBehaviour Experience Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications we will hold an initial sift based on the lead criteria ofhaving significant experience of evaluating data from a wide range of sources and in Vigilance Signal Management in order to make effective decisions from the evidence presented.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competencybased answers provided ensure you have read these thoroughly and allowsufficienttime. You can view the competencies for this role in the job description.

Use of AI in Job Applications

Applicants must ensure that anything submitted is factually accurate and truthful. Plagiarism can include presenting the ideas and experience of others or generated by artificial intelligence as your own.

If you require any disability related adjustments at any point during the process please contact as soon as possible.

Closing date:19^th March 2025

Shortlisting date: from 21^st March 2025

Interview date:from 1^st April 2025

Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.

If you need assistance applying for this role or have any other questionsplease contact

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.Further information on whether you are able to apply is availablehere.

Successful candidates must pass a disclosure and barring security check as well as animal rights and prolife activism checks. People working with government assets must completebasic personnel security standard checks.

Applicants who are successful at interview will be as part of preemployment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes including TaxFree Childcare. Determine your eligibilityhere.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries please contact.

In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointmenton the basis ofmerit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should firstly contact Florentina OleylamiHead of Talent Acquisition.

If you are not satisfied with the response you receive you can contact the Civil Service Commission at:civilservicecommission.independent

Civil Service Commission

Room G/8

1Horse Guards Road

London

SW1A 2HQ