Front Desk Agent
Front Desk Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 15 - 16
1 Vacancy
Job Description
Job Summary:
The Front Desk Agent at Courtyard by Marriott Niagara Falls will be responsible for providing exceptional customer service to all hotel guests. This individual will be the first point of contact for guests and will assist with checkin/checkout processes answer inquiries and handle any guest concerns or requests. The Front Desk Agent will also be responsible for maintaining the appearance and functionality of the lobby area as well as handling various administrative tasks.
Compensation & Benefits:
This is a fulltime hourly position in the Hospitality/Restaurant industry with a competitive hourly rate of $15 to $16 per hour. Employees will be paid weekly and will also have access to a variety of benefits including hotel discounts retirement plans and sick time.
Responsibilities:
- Greet guests and assist with checkin/checkout processes
- Answer phone calls emails and other forms of communication from guests and potential guests
- Provide information and recommend local attractions restaurants and events
- Handle guest concerns or requests with professionalism and efficiency
- Maintain the appearance and functionality of the lobby area including keeping it clean and organized
- Handle administrative tasks such as making reservations processing payments and maintaining guest records
- Collaborate with other departments to ensure smooth operations and resolve any guest issues
- Maintain knowledge of hotel policies amenities and services to effectively assist guests
- Assist with luggage handling and transportation arrangements when needed
- Maintain a safe and secure environment for guests by following all safety and security procedures
- Adhere to all company and brand standards to ensure consistent and exceptional service
- Other duties as assigned by management
Requirements:
- High school diploma or equivalent required; additional education or hospitality training preferred
- 12 years of experience in a customer service role preferably in the hospitality industry
- Knowledge of hotel reservation systems is a plus
- Strong communication and interpersonal skills
- Excellent time management and organizational skills
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously
- Must be able to work flexible hours including nights weekends and holidays
- Must have reliable transportation to and from the hotel
- Must be able to lift up to 50 pounds and stand for extended periods of time
- Must have a professional appearance and demeanor
- Knowledge of a second language is a plus
EEOC Statement:
Our company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race color religion gender sexual orientation gender identity or expression national origin age disability genetics marital status veteran status or any other legally protected status.
At any point your job duties may change per the companys needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
