Senior User Researcher
Senior User Researcher
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Job Description
Accepting applications until:
11 April 2025Job Description
Job title: Senior User Researcher
At Global we think big work hard and never stand still. Were the proud home of the best media and entertainment driven by our talented and passionate people. Our mission To make everyones day brighter our Globallers our audiences our partners and our communities.Whether were in the studio building worldclass technology or securing record Outdoor advertising partnerships we make sure were doing it as a team.
Your new role
Are you passionate about understanding people and shaping experiences that make a difference
Were looking for an energetic and inquisitive Senior User Researcher to join our team! Youll dive deep into the needs behaviours and motivations of our users turning insights into action.
If you love solving problems thrive on collaboration and want to play a pivotal role in creating usercentric experiences this is your chance to make an impact. Ready to connect the dots between people and technology Lets shape the future of Ad tech together!
Key Responsibilities
- Research planning 15: Collaborate with product and business teams to define research objectives. Plan research sprints end to end from method selection setting the goals and recruiting relevant users.
- Conducting research 40: Execute user interviews surveys and usability testing aligned with the research sprints. Observe and document user interactions.
- Analysis and synthesis 30: Analyse qualitative and quantitative data to uncover patterns insights and pain points. Translate findings into actionable recommendations for design and development teams. Utilise relevant tooling such as Confluence and Dovetail to document.
- Present insights 15: Present insights and recommendations clearly to crossfunctional teams and stakeholders of all levels. Create impactful reports visuals or presentations to share findings.
What Youll Love About This Role
Think Big: Look at the big picture as we build incredible technology that spans multiple departments and changes the industry.
Own It: Take charge of user research from planning to to synthesis and communication.
Keep it Simple: Focus on building customerorientated solutions that make things easy for our audiences to listen interact and spend with Global.
Better Together: Collaborate with different teams both within and outside Technology to devise the research goals and share findings.
What Success Looks Like
In your first few months youll have:
- Developed and implemented structured research processes including but not limited to user interviews and surveys ensuring efficient data collection and analysis.
- Demonstrate a deep understanding of product the target audience and the competitive landscape.
- Generated the first actionable insights from research feeding into the product roadmap.
- Established effective collaboration with crossfunctional teams building a culture of open communication aligning on research goals.
- Demonstrated a tangible impact on product outcomes and roadmap identify key user needs pain points and opportunities for innovation using evidence backed recommendations.
What Youll Need
- Strong analytical and critical thinking skills with the ability to gather analyse and interpret data from multiple sources.
- Excellent communication and presentation skills with the ability to convey research findings and technical concepts to a diverse audience.
- At least 4 years experience conducting both qualitative and quantitative research methodologies covering both evaluative and generative research.
- Proficiency in data analytics tools such as Google Analytics Hotjar Amplitude or similar platforms.
- Attention to detail in capturing and interpreting customer feedback without bias.
- Ability to work collaboratively in a crossfunctional team environment demonstrating strong interpersonal skills and adaptability as well as a self starter happy to work independently.
- Organisational skills for planning conducting and documenting research.
- Comfortable influencing without control multidirectionally across a broad range of topics.
Creating a place we all belong at Global
We are dedicated to creating a place where different voices are represented amplified and celebrated.Weknow that we cantserve our diverse audiences without first celebrating it in our people which is why were passionate about creating an inclusive culture where every Globaller can belong. So no matter who you are or where you are from you can find your place at Global.
As a business we believe in the importance of a healthy worklife balance and the value of a flexible and agile workforce. Therefore we operate a Smart Working approach.If you need us to make any reasonable adjustments during your recruitment process drop us an email at well be hap
Required Experience:
Senior IC
Employment Type
Full-Time
