Member Experience Associate
Member Experience Associate
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Job Description
About Belle
Belles solution is centered on inhome care management for atrisk polychronic seniors. We train and manage a specialized network of nail technicians and community health workers or Belle Technicians who continuously assess a members health status collect data and vitals provide foot screenings/care and engage members in achieving their health goals. We detect health risks early and our clinical team helps members obtain the care they need preventing serious health complications and improving outcomes.
Our mission is simple yet profound: Bring Joy to Healthcare. If youre passionate about improving healthcare for polychronic seniors and making a real impact wed love for you to join us!
About this Role
As a Member Experience Associate you will be the welcoming and reassuring voice of Belle ensuring our members receive toptier support and service. You will assist seniors with health insurance eligibility checks scheduling and general inquiries while creating a warm and engaging experience.
This role is more than just answering callsits about building trust showing empathy and making every interaction meaningful.
This is a remote position.
Key Responsibilities
- Deliver compassionate patientfocused customer service through phone email and SMS chat.
- Run health insurance checks to determine member eligibility and potential cost share.
- Schedule and confirm appointments ensuring accuracy and efficiency.
- Provide clear and friendly communication making sure members feel heard and valued.
- Proactively engage with members addressing concerns with professionalism and care.
- Document interactions and feedback to support continuous improvement.
- Adapt to change and embrace opportunities to improve processes and service delivery.
Experience Skills & Personality
- Experience: 6 months in customer service call centers healthcare support or similar roles.
- TechSavvy: Comfortable using phone systems Google Suite Slack and customer management platforms.
- Strong Communicator: Clear patient and empathetic speaking skills.
- Independent & Reliable: Ability to take ownership of tasks and manage time effectively in a remote environment.
- Compassion & Enthusiasm: A warm personality that fosters trust and builds relationships.
- Adaptability: Open to change and committed to continuous learning.
- Healthcare or Senior Care Experience (Preferred): Experience working with seniors or in a healthcarerelated role is a plus.
Schedule & Work Environment
- Fulltime remote position with an 8hour shift between 7 AM 6 PM CST (schedule TBD).
- Oneweek paid training during standard business hours 8 AM 4 PM CST).
- Reliable landbased highspeed internet connection (e.g. fiber cable DSL) and a quiet private workspace required.
Benefits
- Competitive compensation.
- Health dental and vision benefits.
- 401K.
- Paid time off sick paid holidays.
- Remote flexible work schedule.
Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender genderidentity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. If EVerify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use EVerify once you have accepted a job offer and completed the Form I9.
Required Experience:
Junior IC
Employment Type
Full-Time
