SystemsLan Administrator
SystemsLan Administrator
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
ENTERPRISE ACCOUNT MANAGEMENT TECHNICIAN
Division of Technology Services
1400 West Washington Street Phoenix Arizona 85007
Salary: $51625.39 to $66550.22
Grade: 23
Closing Date: March 16 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit des.az; or click on the link here to view Our DES video. Come Join the DES Team!
DES is seeking an experienced and highly motivated individual to join our team as an Enterprise Account Management Technician. This position is responsible for the creation management and termination of access to various inhouse developed and commercial offtheself systems. Responsibilities include handling requests through the current ticketing system participating in meetings and adhering to the agencys change management practices.
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords flexibility autonomy and trust. Across our many agencies boards commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
Supports the business as subject matter expert for accounts used within the DES systems and environments.
Identifies opportunities for use of solutions to improve efficiency and reduce waste. Creates and maintains standard work and process documentation.
Processes documents and coordinates resolution of trouble calls with help desk.
Ensures compliance with standards for systems software and documentation.
Follows applicable policies to ensure compliance related to enterprise accounts during maintenance. This includes but is not limited to account creation termination deletion transfer and modification.
Responds promptly to customer needs and takes a customercentric approach to problem solving.
Monitors reports and logs to ensure policies and work standards are followed.
Categorizes isolates and resolves system problems.
Implements software patches security fixes and tests and validates modified system configurations.
Knowledge of:
Infrastructure technologies and inhouse developed applications utilized in the enterprise.
Information security technologies in the areas of risk assessment compliance and vulnerability management.
Various infrastructure technologies and inhouse developed applications utilized in the enterprise.
Regularly providing specific instructions to complete tasks; regularly participating in reviews of assigned and completed tasks.
Information system configuration management.
Skills In:
Soliciting customer feedback to improve service responding to requests for service and assistance.
Identifying opportunities for use of solutions to improve efficiency and reduce waste.
Working within guidelines of established methods.
Obtaining clarifying and providing information within established parameters.
Customer service.
Excellent interpersonal written and oral communication
Advanced troubleshooting.
Responding promptly to customer needs taking a customercentric approach to problem solving.
Meeting commitments and managing difficult or emotional customer situations.
Ability to:
Build strong relationships inside and outside the organization.
Balance prioritize and organize multiple tasks.
Work collaboratively in teams and across organizations.
Synthesize feedback and adjust plans accordingly.
Develop and write technical documentation.
Prioritize and plan work activities set goals and objectives use time efficiently and communicate activities and results as appropriate.
Focus on solving conflict maintain confidentiality listen to others without interrupting keep emotions under control remain open to others ideas and try new things.
This ideal candidate for this position will have:
Bachelors Degree or 3 or more years of experience in Systems Administration (or equivalent experience).
Experience with Active Directory Account Management Okta Account Management Mainframe Account management or custom application account management.
Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 411969.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
Successfully pass background and reference checks; employment is contingent upon completion of the abovementioned process and the agencys ability to reasonably accommodate any restrictions.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact us ator
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contactingor Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
