Joy Creator

Position Summary:

To serve Nothing Bundt Cakes guests both in person and over the phone with creative

solutions in a warm and welcoming environment. Guest Service Representatives will also

perform side work duties for the crafting department some light cleaning and some clerical

duties.

Requirements:

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Fits the Nothing Bundt Cakes Culture
• Has the ability to work well under pressure
• Outgoing and friendly personality
• Ability to multitask while paying special attention to detail
• Strong sales ability
• Genuine care of others needs
• Ability to work with a sense of urgency
• Bilingual (English/ Spanish) a big plus!

Responsibilities may include but are not limited to:

• Abide by all NBC policies and procedures
• Uphold NBCs image and brand
• Assist other departments when necessary
• Introduce walkin guests to our bakery and our products with a guest tour
• Assist guests with walkin orders while using creative solutions
• Suggest balloon sales show porcelain items and upsell with candles and cards
• Assist phone guests by placing incoming orders
• Give cake presentations while performing quality control tests
• Operate & balance (POS) point of sale with accuracy and efficiency
• Gather guests email addresses
• Keep samples available during all hours of operation
• Maintaining a strong knowledge of NBCs products prices and promotions
• Keep retail area clean swept neatly merchandised
• Dust all retail surfaces twice per week including all counter tops and POS stations
• Duties assigned by crafting department such as fluffing bows and making design pieces.
• Track inventory and commission sales