Associate Solutions Engineer
Associate Solutions Engineer
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$ 75000 - 100000
1 Vacancy
Job Description
About EliseAI
EliseAI develops cuttingedge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and societys overall wellbeing. Conversely any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. Thats the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems then EliseAI is the right place for you.
About The Technical Solutions & Support Team
EliseAIs Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess indepth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.
Key Responsibilities
- Deeply understand our systems customers and how they work best together
- How we onboard clients and translate their preferences into our systems settings.
- How our integrations work with client email calendar CRM and property management systems.
- How our clients businesses work and how issues they report impact their operations.
- Provide excellent customerobsessed support to our clients
- Quickly clearly and professionally communicate with clients to understand their issues reproduction steps and the business impact theyre causing.
- Resolve issues by providing empathetic overthetop extramile customer service.
- Prioritize your time according to the issues impact on our clients businesses.
- Advise clients on best practices for configuring and interacting with their AI Assistant.
- Investigate and document bugs
- Investigate issues root cause and impact using SQL queries logs and other data sources.
- Write highly effective ticket summaries that provide clear descriptions of the issue how to reproduce it its business impact and relevant documents that will help prioritize the issue and quickly solve it.
- Communicate bug fixes to our clients confirm the issue is solved and share these updates with your team members
Requirements
- Bachelors degree in Computer Science or equivalent field
- Experience with support software and CRMs (e.g. Zendesk Salesforce) is a plus
- Demonstrated technical proficiency such as a computer science degree bootcamp certificate or previous work experience
- Bias towards datadriven decisionmaking and analytical skills
- Strong written and verbal communication skills
- Experience in a customerfacing role is a plus
- Willingness work in person at our NYC headquarters 5 days per week
Nice to haves include
- Computer Science degree bootcamp certificate or equivalent
- Experience building projects using low code / no code tools such as Retool
- Advanced knowledge of Google Sheets or Excel
- Familiarity with DataDog or other similar eventlogging software
- Familiarity with Postman or other API testing tools
- Familiarity with Reporting tools such as Tableau
- Experience writing SQL queries
Why Join
Growth and impact. Its not often that you can get in on the ground floor of a funded unicorn! startup thats scaling. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.
Benefits
In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:
- Equity in the company in the form of stock options
- Medical Dental and Vision premiums covered at 100
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Monthly fitness stipend
- Our brand new Midtown South office with an open floor plan fully stocked kitchen and companypaid lunch
- Fun company social events through our Elise and the City program
- Unlimited vacation and paid holidays
Well cover relocation packages from outside of the Greater NYC metro area well make the move exciting not painful.
Job Compensation Range:
The salary range for this role is $75000 $100000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at .
#lionsite
Required Experience:
IC
Employment Type
Full Time
