Front Office Associate-32 Hours

POSITION SUMMARY

Front Office Associate Position Summary

An exciting opportunity to start your career journey with Marriott International! Come and joinour Front Office teamat the FourStarDelta Hotels by Marriott Liverpool City Centre and develop your career while providing a professional and energetic service to our members and hotel guests.

The Delta Hotels by Marriott Liverpool City Centre is just one of over 8000 Marriott Hotels globally and sits in the Classic Premium category of Marriotts 30 brands. This City Centre bustling 4 Star hotel is located in the heart of the city opposite St Georges Hall and next to the main shopping and dining districts transport hubs and only a 10 minutes walk to the iconic Albert Docks and waterfront attractions. Situated across the road from Liverpool Lime Street Station and the citys main bus station the hotel is conveniently placed and easily accessible for our guests and associates. The adjacent QPark car park is available to guests and associates with complimentary parking for our associates. Boasting 146 bedrooms and a number of event spaces the largest of which proudly hosts events of up to 240 delegates the hotel is a magnet for large conferences social events and weddings.

Explore our very big world

As a worldclass leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.

The impact youll make

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest checkout experience youll make sure they leave us happy too.

What youll do

• Process guest checkins assigning rooms and activating room keys
• Coordinate with Housekeeping to track readiness of rooms for checkin and report any guest concerns
• Answer respond to and process all guest calls messages questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process checkouts and resolving any disputed charges
• Process payments and room charges as well as cashing guests personal and travellers cheques
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures

What were looking for

• A warm peopleoriented demeanor
• A teamfirst attitude
• Positive outlook and outgoing personality
• Flexibility problemsolving skills and multitasking ability
• The ability to stand sit or walk for extended periods of time across a work shift

With this role you will be working 40 hours over 5 days per week.

Perks you deserve

In addition to an hourly rate of 12.21ensuring you are paid for every hour worked well support you in and out of the workplace by offering:

• Teamspirited coworkers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms gift shop items food and beverage
• Recognition programs
• Free onsite car parking
• Free access to our onsite Gym
• Free on duty meals
• Upselling Incentives

Youre welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.