Customer Service Specialist fmd
Customer Service Specialist fmd
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
About us
At CYCLE we are committed to delivering exceptional customer service and ensuring the satisfaction of our valued customers. We are seeking a highly motivated and customerfocused individual to join our team as a Customer Service Representative. As a crucial member of our organization you will play a key role in providing outstanding support and assistance to our customers ensuring they have a seamless and positive experience with our products and services.
Your Mission
- Act as the first point of contact for customer inquiries via phone email and online channels ensuring timely and accurate responses.
- Provide support to couriers and smalltomedium businesses assisting with account setup issue resolution and service guidance.
- Maintain accurate records of customer interactions in the CRM system to ensure efficient followup and reporting.
- Collaborate with other teams to address billing inquiries service issues or complaints ensuring seamless problem resolution.
- Identifying recurring patterns in customer queries to suggest workflow improvements.
Your skills and qualifications
- Strong communication skills both verbal and written with a customerfriendly approach.
- Patience empathy and a customercentric mindset to effectively handle diverse situations.
- Strong multitasking skills able to manage multiple queries simultaneously with efficiency and professionalism.
- Ability to clearly explain technical solutions and processes.
- Skilled at managing difficult situations or dissatisfied customers professionally.
- Prioritizing and following up on unresolved cases effectively.
- Basic understanding of emobility or a willingness to learn about the technical aspects of ebikes.
- Experience in customer service or call center operations.
- Proficient Dutch and fluent German with excellent English skills.
What you can expect from us
- Join a dynamic and growing team in the exciting emobility sector
- Collaborative work environment with supportive colleagues
- Competitive compensation package with attractive benefits
- Modern work environment with uptodate technology
- Being part of a company making a positive environmental impact
- 28 days annual vacation
Diversity
We believe diversity makes us stronger! Regardless of who you are where you come from or what makes you unique youre welcome here.
How to reach us
If you have any questions please dont hesitate to contact Ricardo at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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