Front Desk Agent - Full Time
Front Desk Agent - Full Time
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an ambitious dependable selfstarting and customer service driven Front Desk Agents to join our team! The candidate must have flexible availability that include working weekends and holidays.
POSITION SUMMARY:Provide sales and customer service functions related to guest registration reservations and revenue collections in a manner that will ensure that guests receive a safe and secure place to stay with friendly and attentive service. This position requires candidate to be flexible. Shifts will vary and candidate must be able to work weekends and holidays.
EXPECTATIONS OF THE EMPLOYEE:
- Serve internal and external guests in a positive professionalmanner.
- Follow all guidelines onconfidentiality.
- Be responsible for quality accuracy timelines reliability and thoroughness of workperformed.
- Develop and maintain positive working relationships with otheremployees.
- Ability to communicate effectively both verbally and written.
- Provision of and responsiveness to the information needs of management andcoworkers.
- Promoteteamwork.
- Be punctual andreliable.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Providing courteous guest service and responding promptly to guest questions complaints or requests.
- Organizes the reservations for the days arrivals. Checks for duplicate reservations and determines special room requests. Preblocks special request rooms.
- Performs the functions of the front desk includingcheckins checkouts reservations answers phones provides wakeup calls etc.
- Checkin guests following credit policies.
- Ensure guest problems are resolved and followed through in a timely manner.
- Understands the operation of the property management system.
- Provides information concerning hotels facilities and functions as well as their location (ex. Rooms for disabled directions to and from airport and major attractions location of vending fax number etc..
- Assists staff with our property events when in need to assure guestsatisfaction.
- Provides security for guests by maintaining confidentiality of guest information.
- Familiar with property security and key control procedures as well as fire safety procedures.
- Performs additional tasks assigned by property management.
- Processes all reservation requests in a friendly and efficient manner. Processes all guest registration and checkouts promptly.
- Completes paperwork necessary for front desk operations (registration cards folios credit cards vouchers cash reports room reports etc..
- Provides efficient switchboard services including handling of messages mail wakeup calls and other guest services as the opportunity arises.
- Accounts for all receipts paid outs and charge funds as specified.
- Responsible for auditing and balancing all cashiers reports and cash drawers.
- Performs front office posting and filing procedures as directed.
- Maintains cleanliness and order to the front office areas.
- Provides accurate information to housekeeping such as house counts room status or guest service requirements.
- Has frequent contact with hotel guests and employees. May have some contact with vendors and/or supplies.
- Must be team environment Green focused and make sure service goals are being met.
- May be required to work nights weekends andholidays.
- May be required to stand for long periods of time.
MINIMUMREQUIREMENTS:
- High School Diploma or Equivalent
- Excellent communication skills
- 2 to 3 years of HotelFront Desk Experience.
ESSENTIAL PHYSICAL FUNCTIONS:Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp grip pull push twist turn and lift boxes which average around 2530 pounds each.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
