Data Center Tier 23 TAC Analyst Journeyman

Enterprise Data Center Service Desk Tier 2 Analyst

We are seeking a Technical Assistance Center (TAC) Analyst who will do the following:

• Support US Marine Corps (USMC) enterpriselevel data center operations
• Enable management monitoring incident response and management for USMC application hosting environment for worldwide customers

What you will do

As a TAC (Tier 2 Service Desk) Analyst you will be responsible for ensuring operations and security of critical infrastructure supporting worldwide USMC operations. The TAC Analyst is responsible for managing monitoring responding to incidents and supporting the hybrid cloud datacenter infrastructure and hosted application administrators for the USMC enterprise application hosting environment

Responsibilities include:

• Tier 2 hybrid cloud data center TAC processes functions activities and tasks.
• Performs: Incident Management Event Management Request Fulfillment Platform Patching ITSM Queue Management Bridge Management Call Center Management actions.
• Serves as the initial triage and resolution point for all shiftbased activities and performs: resolution escalation or recall actions and activities as directed by SOP or Service Desk Shift Lead.
• Responds to events and executes triage troubleshooting remediation restoral of service for enterprise datacenter systems (onprem and cloud) including Windows/Linux Servers CISCO and VMWare NSX networking equipment SQL/Oracle databases VMWare Virtualization systems (ESXi vSphere vCenter vROPS/Aria NSXT etc) NetBackup NetApp & Unity storage and facilities equipment/systems.
• Assists in preparing for and executing shift transition with oncoming and off going Shift Lead ensuring an comprehensive and orderly transfer of knowledge schedule equipment tasks and activities across shift roles.
• Executes Service Desk Battle Rhythm activities and assigned activities: Data Center Equipment Checks COP Monitoring Platform Patch Preparation/ Database and Platform Backup Initiation Preventative Maintenance on Data Center equipment services and applications Customer/Stakeholder Notification etc..
• Supports Enterprise Information SystemEIS requirements including EIS (SharePoint) account management troubleshooting and script/report requirements.
• Supports 24x7x365 TAC shift operations

• BS 5 Years or MS 3 Years will consider HS 9 Years
• Candidate must be of a midlevel and have experience in Enterprise/Data Center Service Desk Operations BMC Remedy Service Management Suite (or similar Enterpriselevel ITSM tool)
• Knowledge and experience with Microsoft Windows Server Microsoft SharePoint RHEL LAN/WAN networking Proxy/Reverse Proxy VMWare virtualization environments VMWare Operations Management Suite Log Management tools NetBackup Microsoft SQL Oracle VSphere Active Directory/Directory Services HP Server Automation (or similar Enterprise Platform patching tool) and ACAS
• Specific expertise in ITSM Incident Management Event Management Knowledge Management Problem Management Customer Service and Data Center technologies.
• IAT II Certification ITIL Foundations certification or training
• US Citizenship
• Must possess an active SECRET Clearance

Preferred Qualifications:

• Cloud (AWS/Azure) certification or technologyspecific certification

Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.