Clinical Practice Assistant PAIN MANAGEMENT
Clinical Practice Assistant PAIN MANAGEMENT
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1 Vacancy
Job Description
When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.
The Department of Anesthesia Critical Care and Pain Medicine provides a fullrange of leadingedge anesthesia services in all operating rooms intensive care units obstetric and nonsurgical procedure areas (including gastrointestinal endoscopy and electrophysiology) at Beth Israel Deaconess Medical Center Boston. Our first commitment is to provide compassionate worldclass care to all our patients. We are one of the top academic anesthesia departments in the US in clinical anesthesia and research and as a Harvard Medical School affiliated hospital our educational programs are among the best in the country. The department is internationally recognized for both clinical care and research. Our renowned research program produces innovative work that is making major strides in improving patient care in anesthesia critical care pain and headache treatment. We also have advanced innovative technologies in the field including 3D imaging and guided ultrasound to provide minimallyinvasive safe care for the most successful outcomes.Our department continues to grow and thrive in a culture of respect that supports the professional development and personal wellbeing of our staff. In addition we have a strong commitment to Diversity Equity and Inclusion and actively seek a diverse workforce that celebrates and honors the many cultures and perspectives represented by our staff.
This position is a part of the William Arnold Carol A. Warfield MD Pain Management Center at One Brookline Place conveniently located next to the Brookline Village T stop. Our pain clinicians offer a widerange of compassionate comprehensive and cuttingedge treatments for chronic and complex pain and for migraine and other types of headache pain.
Provides patient services including greeting checkin scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians nurses or other health care providers.
Job Description:
Essential Responsibilities:
- Communicates with and assists patients other employees and the general public in a courteous helpful manner by phone and in person. Provides accurate information directions and/or guidance and follows up promptly to ensure that needs have been met.
- Takes complete and accurate information from patients/callers prioritizes information and facilitates communication of information to providers.
- Prepares schedules patient charts and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times whether by phone discussion with providers or distribution of patient information by email fax etc.
- Performs checkin registration and verification of demographic and fiscal information utilizing a computer system.
- Enters data from visit tickets and ensures that information is complete accurate and timely to facilitate the billing process.
- Collects copayments following standards for managing copayment processes. Directs patients at time of check in.
- Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans including prior authorizations referrals and precertifications. Explains processes as needed to help patients meet their needs and insurance requirements.
- Verifies patient schedule to assure patient was seen and enters billing tickets into system.
Required Qualifications:
- High School diploma or GED required.
- Basic familiarity with computers. Ability to navigate at a basic level within webbased applications.
- MA EMT CNA LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting such as: experience working as a medical assistant (MA) a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.
Preferred Qualifications:
Phlebotomy certificate
Competencies:
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff patients families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts practices procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas identifying issues and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients visitors staff and external customers in a professional serviceoriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 1630 years Middle Age: 30 60 years Elderly: 60 .
Physical Nature of the Job:
Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.
As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID19 as a condition of employment. Learn more about this requirement.
More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Employment Type
Full-Time
