Senior Business Analyst
Senior Business Analyst
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Job Description
We have an exciting opportunity for an experienced Senior Business Analyst to work within our MI & Reporting product team and support the exciting and transformational goals of Social Security Scotland.
Working within a diverse and rapidly growing team this role offers the means to continually develop your skills and experience alongside a great work/life balance. We are a growing team of over 30 analysts from a variety of backgrounds and individuals joining now have the opportunity to help shape and develop our practice and ways of working.
This post is a Fixed Term Appointment until 31st March 2026.
The Business Analysis team sits within the Service Management and Service Development branch which is responsible for the maintenance and further development of the live benefit services being delivered to clients. Our Business Analysis practice will continually respond and support emerging business requirements whilst providing technical analysis of our various digital platforms.
Business analysts help teams to:
Analyse and understand a business problem or opportunity.
Undertake research and analysis to understand how a business or business area works considering the people organisation processes information data and technology.
Identify areas for improvement explore feasible options analyse the effects of change and define success measures.
Identify and elaborate user and business needs to enable effective design.
Development and testing of services and business change.
Make decisions related to prioritisation and minimum viable product by using analysis led insights.
Ensure new products and services meet business and user needs and are aligned with organisational goals.
Understand any business and policy constraints that need to be considered and assess the implications.
A senior business analyst has a good understanding of strategic arenas and leads large or complex projects.
Responsibilities
Responsibilities
As a Senior Business Analyst you will be responsible for the definition and investigation of operational needs assisting in service improvement recommendations and business solutions.You will already have a good understanding of strategic arenas and have experience of leading large and complex projects.
Plan and lead large areas of Business Analysis delivery owning the challenge and driving through to successful conclusions.
Investigate strategic and business needs and develop recommendations of service improvement and business solutions.
Support in producing business and digital solution materials e.g. using business and user requirements to produce technical specifications or business benefit analysis in support of business cases.
Lead on communicating with stakeholders clarifying needs and commitments through consultation and consideration of consequences while focusing on user and business needs.
Develop or apply communication strategies to build relationships using informal and formal channels to engage with stakeholders at all levels and resolving conflict where required.
Identify and capitalise on improvement opportunities and identifying innovative ways to increase customer satisfaction through good user centred service design.
Provide effective consultancy and advice to customers and stakeholders.
Have people management responsibilities and support mentoring across teams as required.
Using digital subject matter knowledge to investigate and define operational needs and identify potential options for enhanced outcomes.
Work closely with Service Design to define a design and analysis methodology to ensure our approach meets the customer needs.
Work in line with the applicable Digital and Data standards in the Scottish Government including the Scottish Service Standards and the Scottish Approach to Service Design.
Supporting requirements gathering for procurement exercise developing business cases.
Actively participates in the Digital Data and Technology (DDaT) Business Analysis practice events.
Qualifications
Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements
Essential Experience
Demonstrable experience of delivering business analysis across a range of digital projects supporting the delivery of organisational visions and goals.
Technical/Professional Skills
This role is aligned to Senior Business Analyst within the Digital Data and Technology Profession. Please review the following to understand the skill expectations Business analyst Government Digital and Data Profession Capability Framework
We will assess you against the following technical skills during the selection process:
Requirements definition and management (Level: Practitioner)
Stakeholder relationship management (Business Analysis) (Level: Practitioner)
Business analysis (Level: Practitioner)
Agile working (Level: Practitioner)
Business modelling (Level: Practitioner)
Business process improvement (Level: Practitioner)
Business process testing (Level: Practitioner)
Methods and tools (Level: Practitioner)
Systems analysis (Level: Practitioner)
Please note that only the first 3 technical skills listed will be tested at application stage: Requirements definition and management; Stakeholder relationship management (Business Analysis); and Business analysis.
Behaviours
Changing and improving (Level 3
Making effective decisions (Level 3
Leadership (Level 3
Following the sift of applications there may be a telephone interview as part of the Assessment process prior to interview.
Candidates selected for interview will be requested to undertake a written assessment on the day of the interview to assess the technical skills required details of which will be shared on the day.
We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Please read before applying
This post is a temporary Fixed Term Appointment until 31st March 2026.
Candidates that are already established Civil Servants or from nondepartmental public bodies (NDPBs) will come to Social Security Scotland on a loan basis and will need to request permission from their Home Department for the loan prior to applying for this vacancy.
Expected Timeline(subject to change)
Sift w/c 17th March
Interview 31st March
Location In Person in either Dundee or Glasgow
Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.
About us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
DDaT Pay Supplement
This post is part of the Scottish Government Digital Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a 5000 annual DDAT pay supplement applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or Dundee.If you have specific questions about the role you are applying for please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
Social Security Scotlands recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner which outline that selection for appointment be made on merit on the basis of fair and open competition Recruitment Civil Service Commission (independent)
If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioners Recruitment Principles you can make a complaint by contacting Social Security Scotland at in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via
Apply before 17th March 2025 at 11:55pm
Required Experience:
Senior IC
Employment Type
Full-Time
