Staff Product Manager Salesforce Integrations

Want to help us help others Were hiring!

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022 GoFundMe joined together with Classy a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! As a Staff Product Manager CRM & Integrations Ecosystem with emphasis on Salesforce integrations. You will own the strategy roadmap and for our integration ecosystem. In this critical role you will oversee the strategy and implementation of our Integration Platform as a Service (iPaaS) solution while managing and evolving our existing integrations including Salesforce Nonprofit Cloud (NPC) Salesforce Nonprofit Success Pack (NPSP) Meta and more.. In this role you will lead the development of scalable reliable and secure integrations that empower our nonprofit customers to effortlessly manage their fundraising workflows and data within their CRM and other environments. Collaborating with engineering design customer success marketing and sales teams youll ensure our SaaS B2B customers gain maximum value and efficiency from our integrations offerings driving both user satisfaction and longterm product adoption.

Candidates considered for this position will be located or willing to relocate to San Francisco CA. This is a hybrid role with expectations to go into the SF office 3x per week

The Job...

• Define the integration vision: Own the strategy and product roadmap for our iPaaS CRM and overall integrations ecosystem with a strong emphasis on Salesforce ensuring a cohesive and seamless experience for our SaaS B2B customers.
• Demonstrated expertise in Salesforce integrations: Understanding key features such as objects workflows APIs AppExchange listings and related automation capabilities. Familiarity with fundraising specific data models is a plus.
• Build scalable reliable solutions: Design and deliver integration features that connect our core fundraising platform with Salesforce enabling easy data syncs streamlined workflows and actionable insights within customers CRM environments.
• Collaborate crossfunctionally: Work closely with engineering design analytics marketing sales and customer success teams to identify technical requirements align on priorities and deliver highquality integrations that meet customer needs.
• Drive partner relationships: Engage with Salesforce product and partnership teams to stay updated on platform capabilities certifications and best practicesensuring our integrations remain current compliant and ahead of customer demands.
• Champion the customer: Conduct user interviews leverage data and employ market research to understand how nonprofits and enterprise customers leverage Salesforce. Turn these insights into intuitive and reliable integration experiences.
• Ensure compliance and security: Collaborate with privacy legal and security teams to maintain regulatory standards protect sensitive donor data and ensure that integrations meet industry compliance requirements.
• Adopt a datadriven mindset: Utilize analytics A/B testing System Integration partners and customer feedback loops to continuously refine integration features improve performance and increase adoption across our customer base.
• Educate and enable: Partner with product marketing and customerfacing teams to provide clear documentation training materials and best practices that help customers get the most out of our Salesforce integrations.
• Mentor and influence: As a Staff Product Manager guide junior product managers contribute to product team best practices and influence strategic decisions across the broader product organization.

You

• 5 years of product management experience ideally in a SaaS B2B environment with a strong focus on integrations and CRM ecosystems.
• Demonstrated expertise in Salesforce integrations understanding key features such as objects workflows APIs AppExchange listings and related automation capabilities.
• Experience leading iPaaS solutions or managing APIbased integration ecosystems.
• Technical proficiency to discuss integration architecture APIs middleware solutions and data modeling with engineering teams.
• Experience working directly with enterprise customers gathering requirements and translating them into scalable product solutions.
• Strong analytical skills using qualitative and quantitative data to prioritize initiatives validate assumptions and measure success.
• Excellent communication and presentation skills with the ability to engage stakeholders influence executives and present product roadmaps and updates to both internal teams and external partners.
• Proven ability to thrive in fastpaced ambiguous environmentsproviding clarity leadership and structure to complex integration projects.
• A team player who embodies our missiondriven culture fostering collaboration innovation and a relentless focus on delivering customer value.

Why youll love it here...

• Make an Impact: Be part of a missiondriven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse passionate and talented team in a fastpaced forwardthinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work family planning and commuting along with generous parental leave flexible timeoff policies and mental health and wellness resources to support your overall wellbeing.
• Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity equity and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering and Gives Back programs.

We live by our core values: impatient to be great find a way earn trust every day fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity equity and inclusion training to all employees and we do not discriminate on the basis of race color religion ethnicity nationality or national origin sex sexual orientation gender gender identity or expression pregnancy status marital status age medical condition mental or physical disability or military or veteran status.

The total annual salary for this fulltime position is $181000 $271000 equity benefits. The salary range was determined by role level and possible location across the US. Individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at

Dedication to Diversity

GoFundMe and Classy are committed to leveraging Diversity Equity Inclusion and Belonging to cultivate a culture that embraces and supports the unique identities experiences and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity we identify recruit and invest in top talent ensure our people reflect the unique identities experiences and perspectives of the communities we serve and are all given the chance to grow.

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Depending on your location the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

Were proud to partner with GoFundMe an independent public charity to extend the reach and impact of our generous community while helping drive critical social change. You can learn more about GoFundMe.orgs activities and impact in their FY 23 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

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