Manager Account Management
Manager Account Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas bestinbreed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong doubledigit growth over the past several years and is backed by Insight Venture Partners www.insightpartners a leading global private equity firm investing in highgrowth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our awardwinning solutions go to www.Kaseya and for more information on Kaseyas culture please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD being GRITTY being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers and the betterment of their careers and longterm financial wealth.
Kaseya is seeking a dynamic Manager of Account Management to lead our account management team. Are you a proactive resultsdriven leader ready to guide a highperforming sales team If you thrive in a dynamic energetic management role Kaseya is the perfect place for you. Our top performers are dedicated to going above and beyond to enhance our customers success while advancing their own careers and financial growth.
This role is crucial in ensuring our clients receive unparalleled service and support driving client satisfaction and retention and maximizing the value of our solutions. The ideal candidate will have a proven track record in account management strong leadership skills and a passion for delivering outstanding customer experiences.
Key Responsibilities:
- Team Leadership:Lead mentor and develop a team of individual contributors to ensure high performance and professional growth.
- Client Relationship Management:Build and maintain strong longterm relationships with key clients acting as a trusted advisor and primary point of contact.
- Strategic Planning:Develop and execute strategies to enhance client satisfaction retention and overall account performance.
- Performance Metrics:Monitor and analyze key performance indicators (KPIs) to ensure teams account goals are met and implement improvement plans as needed.
- Issue Resolution:Address and resolve any client issues or escalations in a timely and effective manner ensuring client satisfaction.
- Collaboration:Work closely with cross functional teams to ensure alignment and deliver a seamless client experience.
- Reporting:Provide regular reports and updates to senior management on teams account status client feedback and team performance.
- Innovation:Identify opportunities for process improvements and best practices to enhance the efficiency and effectiveness of the account management function.
- Development:Offer ongoing training and development opportunities for both new and experienced employees to foster growth and ensure that goals are achieved.
Qualifications:
- Proven experience in account management or new client acquisition with at least 12 years in a B2B leadership or managerial role.
- Strong understanding of client management and relationshipbuilding techniques.
- Excellent leadership communication and interpersonal skills.
- Ability to analyze data identify trends and make datadriven decisions.
- Proficiency in CRM software and account management tools.
- Previous experience in managing IT SaaS or MSP clients is preferred.
- Experience in the IT or software industry is a plus.
Why Kaseya Join a fastgrowing company thats transforming the IT industry. At Kaseya youll have the opportunity to work with cuttingedge technology collaborate with a dynamic team and develop your career in a highimpact role.
This role comes with the opportunity to grow your career within one of the fastest growing industries on the planet. Kaseya is undoubtably a Rocketship where we take pride inChanging Lives .
Typical salaries can range from $90000 base but is determined by experience there is also opportunity to earn commission bonuses and equity. Please reach out to should you need further clarification or support.
This role is a fulltime onsite position located in Downtown Vancouver close to Robson Square.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Manager
Employment Type
Full Time
