Senior Audio -Visual Support Services Technician - San Diego CA
Senior Audio -Visual Support Services Technician - San Diego CA
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Job Description
At Diversified we dont just follow tech trends we set thembyleveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference whether by inspiring viewers engaging associates motivating audiences or streamlining and safeguarding operations.
Our dedicated teams craft solutions experienced by millions every day including:
- Delivering the fan experience at one of 100 sports facilities for the NFL MLB NBA NHL MLS NCAA
- Building the firstfly pack broadcast systemtransportable by air bringing the 2022 World Cup and Super Bowl into homes across the world
- Engineering the first highdensity pixel canvas to display HD content at that scale for theVornado Marriott MarquisLED Display in Times Square NY
- Empowering and monitoring communication and collaboration solutions within multinational companies around the globe
Founded in 1993 were a global organization serving local needs with associates worldwide. Learn more atonediversifiedand follow us onLinkedInandTwitter.
What part will you play
Diversified is seeking an AudioVisual Support Services Technician Level 3 for the San Diego CA area.
This position provides technical and operational support of audiovisual equipment and systems located within the following types of environments: Business/corporate offices single and divisible conference rooms training rooms collaboration rooms and open areas (digital signage). This position will also serve as the onsite liaison between the client Diversified and the other members of the onsite team.
The Support Services Technician will be required to be on site MondayFriday for eight 8 hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request.
What will you be doing
- Conference Room Support
- Fully support and maintain 70 conference rooms including MS Teams Rooms 3D rooms MS Hubs
- Support and maintain Focus Booth and Laboratory Teams Phones
- Digital Signage support maintenance and local content delivery
- Crestron Programming support for 6 large Custom MS Teams Rooms
- Provide white glove meeting and event support in all spaces including start up monitoring and active troubleshooting
- Responsible for keeping up with and resolving AV Service / Support Tickets in a timely manner
- Use of Service Now for logging and Tracking
- Conference Room Maintenance
- Provide Meeting Space Training / Microsoft Hub Training to various onsite clients
- AV Inventory / Critical Spare management
- AV Installations Assist technicians / Lead site specific tasks
- Escort AV partners onsite
- AV Design and Implementation
- Support the design and installation of future conference rooms and upgrades to current conference rooms
- Preferred: programming support for current and future conference rooms
- Project Management / Site Support
- Act as a middleman between vendor and client for AV & IT related projects in the building
- Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems including preventive maintenance troubleshooting and break/fix repair of faulty systems and equipment.
- Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms video walls meeting rooms conference rooms and AV spaces.
- Interface with equipment manufacturers developers engineers and project managers on the clients behalf to provide resolutions for highly complex systems.
- Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
- Interface with client executive and C level personnel in a highly professional manner.
- Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
What do we require from you
- CTS certification from AVIXA and/or manufacturer certifications (QSC Cisco Clear One Crestron Extron etc.(preferred)
- Minimum of 5 years of experience in enterprise level AV support
- Experience with Microsoft Teams products including MS Teams Rooms and MS Hubs
- Understanding of Microsoft Office Suite Outlook OneDrive Excel Word PowerPoint etc.
- Competencies in Video Conferencing products
- Competencies in Crestron control systems (trouble shooting basic communication concepts and protocols)
- Experience testing and troubleshooting complex AV systems as well as strong knowledge of proper equipment rack wiring standards and event best practices
- Experience with major industry manufacturers including QSC Crestron Cisco Microsoft Biamp and/or Poly
- Knowledge of signal flow for: audio video control systems lighting networking access control phone systems and camera systems
- Must present well as client facing and working with high level executives within high pressure meeting situations
- Must be able to stand kneel and/or crouch for long periods of time
- Must be able to work in high places as well as small cramped places
- Must be able to work in hot humid places as well as cold places
- Must be able to properly use hand/power tools ladders and subsequent safety equipment
- Must be able to lift/maneuver up to 75 lbs use hand tools ladder and have the physical ability to frequently: bend kneel stand and walk for extended periods of time
To learn more about becoming part of the Diversified team visit us at http://diversifiedus/about/careers/or email us at .
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements individual qualifications merit performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race color religion national origin gender sexual orientation gender identity veteran status age disability or genetic information or any other applicable characteristic protected under federal state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability may contact Human Resources at.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on jobrelated knowledge skills and experience depending on the position offered and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits.
Other details
- Job FamilyCustomer and Product Support
- Job FunctionClient Support
- Pay TypeHourly
- Min Hiring Rate$30.50
- Max Hiring Rate$46.60
Required Experience:
Senior IC
Employment Type
Hourly
