Customer Support Representative Associate
Customer Support Representative Associate
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$ 44500 - 68300
1 Vacancy
Job Description
About JLG an Oshkosh company
JLG began in 1969 when our founder John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment training opportunities and trusted support within the access industry. We are a global company and our productsincluding mobile elevating work platforms telehandlers utility vehicles and accessoriescan be found all over the world.
In this role you will administer and coordinate the promotion and sale of JLG parts and products. Serve as the liaison between customers and several areas of the company. Identify and communicate information concerning pricing availability government contracts billing shipping quality forecasting and other requests.
YOUR IMPACT
These duties are not meant to be allinclusive and other duties may be assigned.
Provide best in class customer service by supplying immediate consistent and accurate responses to customer inquiries of technical products and systems while exhibiting a friendly respectful professional and customer focused demeanor
Stay current on products and systems pertinent to order management and product research
Resolve and diffuse customer concerns effectively in the interest of the long term success of the company
Complete documentation of scenarios followups and resolutions as appropriate
Support Parts Sales goals
Assist Marketing in the communication development maintenance and troubleshooting of Parts Programs and Services to promote upselling
Participate in training opportunities
Support achievement of department key performance metrics (KPMs)
MINIMUM QUALIFICATIONS
High School Diploma
Two 2 or more years of customer service sales or related experience.
STANDOUT QUALIFICATIONS
Bilingual
Knowledge of sales and pricing strategies.
Knowledge and understanding of segment specific products.
Ability to effectively communicate at all levels of the organization.
Strong customer focus and effective use of a consultative approach.
Strong organizational skill with exceptional follow through and attention to detail.
WHY JLG AN OSHKOSH COMPANY
Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees success through various skills and training opportunities. Named one of the Worlds Most Ethical Companies by Ethisphere Institute for six consecutive years everything we do at Oshkosh is guided by our core values and the 15k team members around the world who embody them.
We put people first. We do the right thing. We persevere. We are better together.
Pay Range:
$44500.00 $68300.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range individual pay is determined by various factors including the scope and responsibilities of the role the candidates experience education and skills as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package we prioritize a peoplefirst culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.
Required Experience:
IC
Employment Type
Full-Time
