Service Delivery Technician
Service Delivery Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customerbased solutions in a dynamic environment.
Responsibilities
- Resolve request/issues in person and remotely via phone support IM or email
- Monitor and maintain service queue based on established service level agreements
- Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
- Assist with testing and evaluating various software applications in support of future deployments
- Troubleshoot and repair desktop technologies printers and handheld devices
- Assist with departmental moves adds and changes
- Assist with maintaining uptodate documentation within service desk knowledge base
- Coordinate with colleagues the appropriate configuration set up and delivery of computerrelated equipment and software
Requirements
- 1 years of relevant experience
- Experience with helpdesk and/or end user support
- Excellent communication and customer service skills
- Ability to troubleshoot and recommend solutions
- Ability to work effectively in a fastpaced team environment as well as independently
- Desktop/Laptop hardware and software support
- Ability to lift up to 50 pounds
- Team player
- High school diploma
Recommended Qualifications
- Experience with Exchange VPN Active Directory and Office Products
- A or similar certification
- Bachelors degree preferred
#LIOnsite
#LITM1
Required Experience:
IC
Employment Type
Full Time
