Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
More people are saying goodbye to their old jobs and Hello to their new careers. Hello Automotive Group will be bringing a unique experience to the Valencia Auto Mall. It doesnt matter if you have automotive experience or not. If youre passionate about working with great people and delivering an exceptional experience for our customers Hello Auto is the place for you. Come work in a team environment and help build the new automotive experience at Hello Auto.
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- High School Diploma or equivalent (required)
- Valid DL (clean driving record required)
- Customer Service experience (Minimum 1 year)
- Time management skills
- Good command of English language and grammar
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
You Are (a):
- Organized
- Friendly
- Team Player
- Selfmotivated
- Independent; works well under limited supervision
- Professional
- SelfAware
- Accountable to following workplace polices and practices
Benefits
- Medical
- Dental
- Vision
- 401K with company match
- Paid Life Insurance
- Voluntary Life Critical Illness Short Term Disability Hospital Indemnity
- Employee Assistance Program
- Employee Discounts
- Paid Time Off
- Referral Bonus
- Etc.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. We are also an employer that participates in EVerify to verify identity and work eligibility in the U.S.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
