Guest Experience Manager - Signia by Hilton Atlanta
Guest Experience Manager - Signia by Hilton Atlanta
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position will report to the Director of Rooms and will oversee a team of 7 per shift
The ideal candidate will have 1 year of OnQ experience and 1 year management experience within Hilton. Having previous luxury experience is highly preferred
Shift Pattern:Open availability and Weekend/holiday availability are required.
Pay Rate:$65000 annually
The Benefits:*
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:*
- Access to your pay when you need it through DailyPay
- Medical Insurance for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
- Manage all Guest Service operations to include but not limited to guest luggage and package storage and delivery message delivery valet and parking services gratuity distribution systems management budget and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Oversee daily operations in all Guest Services departments
- Manage administrative projects and ensure adherence to established quality standards
- Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Recruit interview and train team members
- Manage all Guest Service operations to include but not limited to guest luggage and package storage and delivery message delivery valet and parking services gratuity distribution systems management budget and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Manager
Employment Type
Full-Time
