Customer Engagement Finance Specialist Scottsdale AZ
Customer Engagement Finance Specialist Scottsdale AZ
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Salary Not Disclosed
1 Vacancy
Job Description
Files is an enterprise secure file transfer & automation app with over 4000 paying business customers including Target Canonical UPS Leica DirecTV GoPro Marriott and more.
Files was bootstrapped by our founder and has been profitable since its founding in 2010. We raised $46.5 million of growth equity from Silicon Valleybased Riverwood Capital to accelerate our growth.
- Client Communication & Relationship Management: Regularly engage with clients on calls to address outstanding invoices and ensure timely payment. Youll play a key role in managing and nurturing these relationships diplomatically.
- Process Improvement: Continuously assess the process and recommend improvements to enhance efficiency and reduce the need for escalations. Your goal will be to streamline workflows and minimize payment delays.
- Documentation & Process Tracking: Maintain detailed records of all client interactions and collections activities. Ensure accurate documentation for future tracking audits and reporting purposes. You will help refine these processes over time.
- Database Management: Keep the CRM and accounts database up to date with every client interaction. This includes ensuring that all data is current accurate and comprehensive to track progress and support audits.
- Escalation Management: Understand when a collection issue requires escalation to another team or department. Know who to contact and when to ensure timely resolution and avoid delays in payments.
- CrossFunctional Collaboration: Work closely with the billing team to resolve discrepancies and route customers other departments that will best support the client.
- Customer Payment Barriers: Actively identify and remove obstacles that prevent customers from making payments. This person is critical to ensure we are supporting our clients rather than making collections calls. Youll help ensure no lockouts or disruptions in service occur due to unpaid invoices.
About You:
- Attention to Detail: Youre precise in tracking payments customer communications and accounts data ensuring nothing is overlooked.
- Empathy & Professionalism: You can handle sensitive payment situations with understanding and tact avoiding any harsh tactics while still ensuring collections are completed.
- Problem Solver: You know when to escalate an issue and when to resolve it yourself. Youll proactively communicate with the right people to ensure timely resolution of outstanding balances.
- Coachable: Youre eager to learn and grow within the company taking feedback constructively and applying it to improve performance.
- Communication Skills: Youre comfortable talking to clients on the phone with the ability to ask the right questions listen carefully and address concerns professionally.
#LIOnsite
Required Experience:
Unclear Seniority
Employment Type
Full Time
