Lead Patient Support

Now hiring a Lead Patient Support!

Presbyterian Healthcare is seeking a Lead Patient Support to maintains proficiency in all clerical operations roles to govern accuracy in registration scheduling and check out prescribed workflows. Acts as mentor and trainer for front line clerical teams. First responder to investigate patient concerns and maintain customer focused communication. Schedules and drives daily workflow for proficient operational support of the clinic. Is often the Epic Super User for clerical staff in the site. Participates in Quality Improvement Processes which includes EPE audits.
Remain proficient and up to date on role responsibilities. Lead Meetings

How you belong matters here.

We value our employees differences and find strength in the diversity of our team and community.

At Presbyterian its not just what we do that matters. Its how we do it and it starts with our incredible team. From Information Technology to Food Services and beyond our nonclinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time Exempt: No
• Job is based Presbyterian Northside
• Work hours: Varied Days and Hours
• Benefits: We offer a wide range of benefits including medical wellness program vision dental paid time off retirement and more for FT employees.
• Remote: Open to remote applicants in the United States except for the following states: Wyoming North Dakota and Ohio

Prefer Qualifications:

• 3 5 years of experience in a registration or administrative healthcare role

• High school or equivalent
• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
• Familiarity with ICD10 CPT and Medical Terminology
• Two to three years of customer service application in any setting
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical
• Requires general knowledge of the customer encounter process which may include scheduling registration contract requirements financial guidelines coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff understanding different training methods and is able to adjust training method to suit the learner
• Strong communication skill set verbal and written

• Achieve exceptional patient experience for patients and patient families by using CARES AIDET and EPE tools.
• Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• First line resolution to assist consumers with concerns.
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays
  
  

All benefitseligible Presbyterian employees receive a comprehensive benefits package that includes medical dental vision shortterm and longterm disability group term life insurance and other optional voluntary benefits.

Wellness
Presbyterians Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your wellbeing. Earn gift cards and more by taking an active role in our personal wellbeing by participating in wellness activities like wellness challenges webinar preventive screening and more.

Why work at Presbyterian
As an organization we are committed to improving the health of our communities. From hosting growers markets to partnering with local communities Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients members and the communities we serve. We are locally owned notforprofit healthcare system of nine hospitals a statewide health plan and a growing multispecialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 14000 employees including more than 1600 providers and nearly 4700 nurses.

Our health plan serves more than 580000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drugfree and tobaccofree employer with smoke free campuses.