We are committed to providing the highest level of service in the powersports industry. For us that means staffing knowledgeable fulltime Parts and Accessories Associates (Sr. Parts Associates) that are passionate about the industry and ready and waiting to consistently deliver upon that commitment.
This role reports into the Parts and Accessories Manager.
What you get to do every day:
The Parts Associate will be responsible for achieving monthly and annual goals set by Management
Greets and handles overthecounter customers in a friendly manner
Gives first priority to overthecounter customers telephone customers provided second priority
Suggests other items to customers to ensure they are being given an opportunity to purchase all items they require
Handle requests for parts from service department
Check in and receive parts and accessories shipments
Match and staple purchase order and bill of lading and forward to Parts Manager
Stock items received
Notify customers of receipt of special orders by phone. If not picked up within 5 business days notify customers via postcard. If not picked up within 5 business days notify Parts Manager
Box and ship special orders to customers
Abide by all dealership policies pertaining to the department including general housekeeping
Follow company dress codes and be well groomed at all times
Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole
Maintain a positive working relationship with all other employees.
What you bring to the role:
Customerfirst mindset
High School Diploma or equivalent
Minimum of six months service experience in any industry (customer service preferred)
In depth knowledge and use of Microsoft Office (Word Excel Exchange etc. Outlook (email and calendar) and Google suite (Drive Sheets Documents etc.
Basic mechanical knowledge of at least one of the rider segments that we sell to/storefronts (Dirt Street ATV Utility ATV UTV Cruiser)
Basic knowledge of powersports soft goods & gear
Strong communication skills (verbal and written)
Strong ability to multitask and prioritize workload
Proactive mindset and creative problem solving skills
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