Supervisor- Patient Outreach MTM
Supervisor- Patient Outreach MTM
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Salary Not Disclosed
1 Vacancy
Job Description
Park Nicollet is looking to hire a Patient Outreach Supervisor to join our MTM Pharmacy team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Provides supervision and direction to Patient Outreach Coordinators. This includes responsibilities of contributing to the development of policies procedures standard work and implementation plans. Responsible for hiring staff development performance evaluation and management disciplinary actions and improvement projects. Monitors phone stats and matches staffing to meet patient demand.
Additionally the supervisor will function in the Patient Outreach role to coordinate and execute multiple MTM engagement campaigns for high priority patient populations including proactive outreach scheduling appointments ensuring appointment completion appropriately tracking outreach and engagement efforts for contract compliance.
This position will be the primary point of contact for MTM scheduling across the organization. Scheduling and rescheduling medication management (MTM) appointments occurs by accessing various work queues of patients who are candidates for medication management services. They may also answer and manage incoming calls through scheduling and phone messaging. A high degree of emphasis is placed on establishing trusting relationships with patients and providers explaining the purpose of MTM and championing for our MTM program as well as assuring the patient is prepared for the next interaction with the care team.
Work also includes scheduling maintenance support for medication management providers on team by building and modifying clinic schedules as needed using tools and worksheets developed by Scheduling Maintenance.
Work Schedule:
- Monday Friday 8:00 4:30
- Hybrid 23 days per week
- Onsite at the Minneapolis Clinic 23 days per week.
Required Qualifications:
- Minimum of three years general health care or pharmacy experience in a customer serviceoriented environment with a demonstrated understanding of healthcare.
- Excellent oral written and interpersonal communication skills
- Strong aptitude for organization and prioritization of multiple responsibilities
- Strong organizational skills
Preferred Qualifications:
- Supervisory experience highly preferred
- Bachelors Degree preferred.
- Pharmacy technician health system or insurance setting experience preferred.
- Understanding of medical and pharmacy terminology preferred.
- Preferred proficiency in the PNHS network systems: Epic MS Outlook MS Word MS Excel MS PowerPoint software programs.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance dental insurance a retirement program time away from work insurance options tuition reimbursement an employee assistance program onsite clinic and much more!
Required Experience:
Manager
Employment Type
Unclear
