Production Strategist
Production Strategist
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Job Description
LILT in the News
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About Us
LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine Connector APIs and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy focusing on business outcomes instead of outputs. With LILT innovative categorydefining organizations like Intel ASICS WalkMe and Canva are using AI technology to deliver multilingual digital customer experiences at scale.
While our core AI technology might share similarities with ChatGPT and Google Translate its what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations understanding the nuance of our customers content and target audience to deliver hyperaccurate businessfocused results. Our connectorfirst approach seamlessly integrates with our customers existing workflows and our humanadapted feedback loop ensures continuous improvement making LILT a constantly evolving AI partner for your global ambitions.
The Production Team at LILT
LILTs Production Team is a global workforce operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management customer onboarding and program management quality and talent management working with some of the worlds largest organizations.
Working in LILTs Production Team you will have access to leading tools collaborative teammates and opportunities to make a real impact.
Where Youll Work
Get the best of both worlds at LILT! Dive into dynamic inoffice energy 23 days a week sparking creativity and forging bonds with your awesome team. Then seamlessly shift gears and crush your todo list from the comfort of your home base for the rest of the week. Its the perfect harmony of productivity and personal freedom. Want a peek inside Visit our Careers page!
This position is based out of our Boston or Washington D.C metropolitan areas where you will start as fully remote and then transition to hybrid once offices are opened in those locations.
Authorization to work in the US is a precondition of employment.
What Youll Do
Come join our Production team! As a Strategist you will provide expertise and consultation and best practice approaches to LILT partners and customers drive successful onboarding for complex localization programs. You will work with a range of customer stakeholders and internal functions including solutions architects engineers product linguist and project management teams to implement and maintain the optimal program management framework for our customers.
As a senior member of the team you will be responsible for stakeholder and risk management develops/designs new processes or initiates process and or product and tooling improvements to meet SLAs and tracks and manages largescale account performance to KPIs and SLAs identifies areas and action plans for improvement.
Key Responsibilities
Consult and work closely with Enterprise customers to understand their business needs and align LILTs SLAs and KPIs to measure achieve and exceed these.
Lead implementation of processes and systems to meet customer requirements including localization workflow project management invoicing and service delivery.
Application of procedures to localization workflows.
Lead program risk management to identify communicate and escalate risks potential issues plan to and mitigate them. Draws on experience from previous risk scenarios to advise on optimal preventative action based on lessons learnt.
Lead the onboarding of new customers.
Scope new services including pricing proposals and SLAs.
Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
Lead complex remediations from beginning to end; participate in LILTs continuous improvement program.
Maintain and exceed performance against KPIs to include but not limited to:
Account Health
Onboarding (Time to first dollar)
Customer SLAs
Issue resolution time
Draw on strong analytical capabilities to monitor and control production team performance against KPIs
Direct tasks for production resources to to meet and exceed KPIs and customer SLAs
Regularly report internally and externally on production metrics performance against objectives (including KPIs and customer SLAs) explaining trends addressing shortfalls proactively with crossfunctional action plans.
Communicate seamlessly with client contacts local colleagues freelancers and internal project team members.
Manage production escalations drive RCA and CAPA to completion.
Conduct postmortems on key account initiatives sharing results and planning followup actions with key stakeholders to ensure continuous improvements and learnings.
Skills and Experience:
8 years related experience managing Enterpriselevel localization programs for large Technology companies
Customer onboarding experience
Able to to develop and lead largescale localization programs both autonomously and through mobilizing a team of resources
Experience in Risk Management RCA and CAPA procedures as they apply to Enterprise programs
Excellent clientfacing and internal communication skills
Solid organizational skills including meticulous attention to detail and multitasking skills
Analytical and organized problem solving abilities
Able to meet deadlines and work under pressure
Benefits:
Compensation: At market salary meaningful equity 401(k) matching and flexible time off plus company holidays
Medical Benefits: Employees receive coverage of medical dental and vision insurance plus FSA/DFSA HSA and Commuter benefits. In addition LILT pays for basic life insurance shortterm disability and longterm disability
Paid parental leave is provided after 6 months.
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
Information collected and processed as part of your application process including any job applications you choose to submit is subject to LILTs Privacy Policy at https://lilt/legal/privacy. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individuals race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Employment Type
Full-Time
