Customer Interaction Center CIC Support Associate Diploma Student Intern
Customer Interaction Center CIC Support Associate Diploma Student Intern
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1 Vacancy
Job Description
Requisition ID: 238078
Work Area: Customer Service and Support
Expected Travel: 0
Career Status: Student
Employment Type: Intern
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together they changed enterprise software and reinvented how business was done. Today as a market leader in enterprise application software we remain true to our roots. Thats why we engineer solutions to fuel innovation foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries grow economics lift up societies and sustain our environment. Because its the bestrun businesses that make the world run better and improve peoples lives.
PURPOSE AND OBJECTIVES
SAP Active Global Support makes sure that the core business processes of our customers run efficiently. We support more than 28000 customers with about 100000 installations worldwide. SAP Active Global Support helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions.
As a Support Consultant you will enable customers to implement and operate their SAP solutions efficiently by providing stateoftheart support services. This includes the rootcause analysis of product and configuration issues and their resolution with the help of advanced tools knowledge bases and remote connections to customer systems. In addition you will be delivering packaged expert services to check and optimize system configuration & performance. You will collaborate closely with partners as well as with various other SAP departments like Consulting and Sales. You will be backed up by about 10000 SAP developers worldwide that take care of creating patches and will work together with you in virtual teams to maximize SAPs value for the customer.
EXPECTATIONS AND TASKS
- CIC provides a central point of contact to assist customers with business process and functional queries relating to the SAP Support Portal including Navigation Software Download and License Keys;
- CIC helps customers to prioritize their incidents by evaluating the impact of the issue on their business and taking appropriate action;
- CIC is the entry channel for Remote Service requests handling the administration prechecks and booking of services where appropriate.
- Every CIC support engineer will therefore receive relevant trainings to make himself ready for empowering customers to get the most from SAP support through proactive education providing tailored info sessions and demos relating to the SAP Support Infrastructure Incident Processing and Remote Service etc.
- You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from global.
- Next to knowledge and communication skills proficiency in English and Korean language is key.
EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES
- Fluent in English Japanese and Korean is a plus
- Bachelor Degree or above. Computer science engineering and relevant major is preferred.
- Excellent soft skills
- Open and professional communication style
- Strong team player who learns and adapts quickly
- Enjoy and derive satisfaction from direct interfacing with customers
- Selfmotivated and goal achiever without close supervision.
Travel: Ability and willingness to travel within China and overseas when needed
Work schedule: minimum 4 days a week for at least 6 months
Work location: 269 164F
WHAT YOU GET FROM US
Success is what you make it. At SAP we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth recognizes you for your unique contributions fills you with a strong sense of purpose and provides a fun flexible and inclusive work environment apply now.
SAPS DIVERSITY COMMITMENT
To harness the power of innovation SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team (Americas:or APJ: EMEA:.
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
Required Experience:
IC
Employment Type
Intern
