Callback Agent - Part Time

Do you enjoy working with people in a fastpaced environment If so consider a position as a Callback Agent! This is a part time position perfect for students and teachers.

Callback Agents utilize new and exciting programs to reach out to customers who need help with UHaul related products and services like truck trailer and towing rentals. If the customer requests phone assistance these agents make outbound calls and answer incoming calls to assist customers with quoting rental rates and earning new business. Our programs isolate moves that are highly productive sales for agents and for UHaul. Callback agents play a pivotal role in the success of the company as they help to move equipment where it is needed most!

Agents are expected to follow established methods and procedures handle all calls expediently and efficiently meet all qualityrelated metrics and goals and act in a courteous and friendly manner while serving the customer.

Position Details:

• PartTime positions available.

• Weekend availability is .

• Location InOffice UHaul International Midtown Campus in Phoenix Arizona.

This job might be for you if:

• You enjoy helping people and problemsolving.

• You like a fast pace starting day one and staying busy every day.

• You enjoy working closely with your manager and receiving daily feedback.

• You are comfortable learning and using multiple computer programs.

• You are comfortable in a sales environment.

• You readily accept the opportunity to overcome a customers objection.

• You thrive at closing the sale.

UHaul offers its Callback Agents:

• Train and work on site in office

• Advancement opportunities!

• Hourly base plus a potential bonus

• Opportunity for base pay merit increases based on performance

• Parttime benefits include Medical Reimbursement Indemnity Plan Rx Savings Plus Discount Plan Dental Plan Vision Plan Retirement Savings 401(k) Plan.

Minimum Qualifications:

• Basic keyboarding and computer skills

• Ability to navigate and use multiple computer programs at once

• Excellent verbal communication and listening skills

• Clear speaking voice

• General knowledge of U.S. geography

• Willingness to incorporate feedback to constantly improve performance

• Previous sales experience a plus

Training and Education Explained:

• Fastpaced handson education working with your manager from day one

• Training schedule may fall outside of provided availability

• Selfpaced education at our very own UHaul University

• Learn and begin performing some of your job duties with customers in the first week

• Build on your skill set through onthejob continued education

• Begin performing additional job duties with the customer as you learn them

Scheduling Requirements:

• The total number of hours scheduled each week will be based on business needs.

• Shifts between 5:00am7:00pm Arizona time

• Must be available to work at least 25 hours a week during the winter months and 32 hours during summer months

• Weekend availability is (at least 5 hours either Saturday or Sunday)

• Working holidays are required in order to provide support for our customers yearround. You may be scheduled to meet the Team and business needs.

A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules especially for students and teachers. However if availability to work does not align with the needs of the business the result may be fewer hours scheduled.

The following is :

• USB wired headset