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You will be updated with latest job alerts via emailGorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
Join our Machine Learning team where were transforming the ecommerce landscape by automating interactions between merchants and shoppers. Our mission is to make these experiences effortless for everyone involved.
Our team includes Software Engineers Machine Learning Engineers Product Managers and Designers who work together to advance AIdriven customer support. Our main focus is building an AI Agent that can accurately and efficiently respond to customer inquiries and drive sales!
As a company:
we serve 15K ecommerces
we handle 1M merchantshopper interactions per day
we recently raised $30 Million Series C crunchbase article
The Machine Learning solutions we built are already embedded in the product:
A state of the art Agentic LLM pipeline that crafts answers and execute ecommerce actions bringing value to both Gorgias and our customers at scale!!!
rely on multiple providers (including inhouse finetuned models)
implement AB testing to validate prompt engineering
built a knowledge retrieval system to contextualize customer requests (ANN rerankers feedbackloops knowledge graphs)
Classification Algorithms based on classical NLP to identify nonsupportrelated emails detect intent and infer customer sentiments
Clustering based on minimum cost flow problems to discover new knowledge resources from nonautomated interactions
Product recommendation system to drive sales and conversions on merchant websites
Software Engineering
Design develop and maintain backend services and APIs that support machine learning models and data pipelines.
Collaborate with machine learning engineers and data scientists to deploy and integrate models into production environments.
Build scalable efficient systems to handle large volumes of data and ensure optimal performance.
Lead efforts to improve infrastructure for machine learning including automation of pipelines and workflows.
Implement testing monitoring and deployment best practices to ensure robust and reliable systems.
Participate in architectural decisionmaking to support longterm scalability and growth of the platform.
Machine Learning
Own the feedback observability and continuous training of the deployed solutions/models (we use HuggingFace Vertex Comet ML multiple LLM providers and PromptLayer)
Work on Generative Agents Recommender systems and Knowledge graphs
Solve productfacing problems with classical NLP and/or with LLMs
Keep up with the relevant math and computer science stateoftheart
Strong experience as a BackEnd Engineer with expertise in building APIs and scalable services.
Proficiency in Python and familiarity with ML frameworks (e.g. TensorFlow PyTorch).
Experience deploying machine learning models in production environments.
Solid understanding of distributed systems data pipelines and cloud platforms (AWS GCP or Azure).
Knowledge of containerization and orchestration tools like Docker and Kubernetes.
Familiarity with SQL and NoSQL databases with experience in optimizing data storage and retrieval.
Strong communication skills and the ability to collaborate across multidisciplinary teams.
Preferred Experience
Handson experience with big data frameworks (e.g. Spark Flink) and stream processing.
Background in DevOps practices including CI/CD pipelines and infrastructure automation.
Knowledge of best practices for data privacy security and compliance in machine learning applications.
This is an exciting opportunity to be at the intersection of backend development and machine learning contributing to the AIdriven future of Gorgiass platform!
Competitive salary & equity 90th percentile worldwide go check our public salary calculator
5week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)
Paid sick leave
Paid parental leave 16 weeks)
MacBook Pro
Personal credit card to buy lunches (we use Swile
We provide private health insurance (we use Alan
Get up to 700 to set up your workstation at home (working from home should feel breezy)
Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Senior IC
Full-Time