Manager Data Center Operations

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

The Manager Data Center Operations will be responsible for the effective and efficient operation of the critical infrastructure equipment supporting the Data Centers direct or indirect supervision of 12 assistant managers or leads and/or direct and indirect supervision of 1020 operations technicians. They have the primary responsibility to ensure that the facilitys power cooling and various other subsystems are operating at peak performance are maintained according to IMDC and Manufacturers schedules and recommendations meet Customer SLAs in terms of redundancy and uptime and that these activities are managed in accordance with all regulatory and compliance frameworks. This position is in a 7x24 environment with on call and call in requirements and responding outside of normal business hours will be required.

The location will be: 1680 Touhy Avenue Des Plaines IL 60018

Responsibilities:

• Manage multiple data center facilities critical equipment and operations teams.
• Development of method of procedures (MOP) Standard Operating Procedures (SOP) and Emergency Operating Procedures (EOP) to support a 100 uptime mission critical environment.
• Manage the operations maintenance and repair of equipment such as CRAHs AHUs Chillers Pumps Cooling Towers UPSs Generators Automatic Transfer Switches Switchgear.
• Supervise and schedule external vendors electrical mechanical construction and low voltage contractors to ensure that maintenance is completed and projects are done safely and with 0 downtime and that all IMDC operational procedures are being followed.
• Build and develop a diverse skilled team of facilities technicians to support multiple mission critical environments. Review staffs performance identify training needs develop training plans and plan training sessions to improve quality of service and staff development.
• Ensure Data Center facility complies with public utility environmental Federal State City and County and other agencies as required. Ensure compliance with OSHA EPA and fire/life/safety requirements.
• Develop the annual budget ensure budget adherence including oversight of Opex and Capex procurement and monthly spend forecasting.
• Respond as an escalation point to the after hours oncall rotation. This will include managing the investigation mitigation and recovery of the issue(s) to completion.

Key Skills Requirements and Competencies:

• High School Diploma or equivalent required.
• Six 6 to ten 10 years experience in a critical operations environment. Data center experience preferred electrical maintenance experience required.
• Technical (Military/Trade School) training and/or six 6 plus years relevant experience preferred.
• Have a thorough knowledge of mechanical electrical controls and building systems.
• Understanding and ability to read complex mechanical and electrical drawings.
• In depth mechanical knowledge for operating servicing and replacing parts on air handlers pumps and pipes and troubleshooting the critical infrastructure
• Ability to analyze and solve problems at their root stepping back to understand the broader context to ensure we provide the best service to our customers possible.
• Have knowledge of the theory of operation of: Generators double conversion UPS transformers circuit breaker panels switchgear centrifugal pumps variable frequency drives remotely actuated valves cooling towers chillers (including the refrigeration cycle) and heat exchangers
• Familiarity with the procedures for performing hot work on energized electrical panels including OSHA safeguards and protective equipment
• Knowledge of the theory of data center fire detection and suppression
• Able to demonstrate the ability to take ownership of technical issues brought to them by the customer. If they are unable to resolve certain issues by themselves can demonstrate a willingness to actively engage other support teams to drive it to resolution.
• Up to 10 travel may be required