Senior Technical IT support specialist
Senior Technical IT support specialist
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Job Description
Company:
Jeppesen Systems ABAt Jeppesen (Boeing DAS) we work with breakthrough technology exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent we encourage and enable our employees to continuously develop and explore.
We are currently looking for an Senior Technical IT Support Specialist for our office in Gothenburg Sweden to join an international environment with a team of likeminded system experts in a leading edge expanding software company.
The team you will be working with consists of Technical Support Specialists (internally referred to as Service Managers) Systems Experts and Service Delivery Managers handling multiple customers globally.
Position Responsibilities:
Become an authority on several production system installations in terms of managing the technical aspects of the applications.
Participate in ongoing implementation projects
Provide advanced technical support for flight and crew planning and related products in relation to the Service Level Agreement(s)
Assist the client with knowledge injections proactive problem solving and daily management of the production installation
Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades
Work with System requirements with internal and external stakeholders
Potentially be on roster 24x7 standby) every fourth to fifth week. Additional compensation and additional time off are regulated.
This position is hybrid. This means that the selected candidate will be required to perform some work onsite a few days a week. At the moment 23 days per week. This is at the hiring teams discretion and could potentially change in the future.
Basic Qualifications (Required Skills/Experience):
5 or more years in software development or advanced technical support role
Strong knowledge in Python language
Strong knowledge of Unix and/or Linux
Strong knowledge with shell scripting
Experience with AWS
Good knowledge in version control systems such as Git and Mercurial
Fluency in English language
Preferred Qualifications (Desired Skills/Experience):
8 or more years in software development or advanced technical support role
Particular interest in technical problem solving
Strong programming skills
Databases (Oracle or Postgresql)
Knowledge of Kubernetes is beneficial
Messaging systems such as Activemq
Customer relationship experience is advantageous
Highly responsible able to take ownership of issues
Strong technical & analytical aptitude
Able to work independently and within a team
Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Visa Sponsorship: Employer will initiate the visa application; however the successful candidate will cover the cost of visa.
Join us if you want to:
Get professional skills development with our virtual learning tools and platforms (Digital Campus LinkedIn Learning Degreed EdX Enterprise Mentoring and Communities of Excellence & Practice)
Broaden your experience in international projects technical workshops and hackathons
Participate in employee recognition program (Boeing PridePoints)
Have Private Medical Insurance (Skandia)
Language Requirements:
EnglishEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Not a Shift Worker (Sweden)Required Experience:
Senior IC
Employment Type
Full-Time
