Coordinate and collaborate with other departments for salesrelated matters (Marketing Operations and Finance department)
Act as a first point of contact and respond quickly to partner Shops queries or complaints calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives
Upload and update Shops information online and promptly
Responsible for setting up and configuring the system for new partners and training and system issues from the vendor/partner side
Update and monitor the closed restaurants
Collection and documentation of Shop contracts and amendments filling of restaurant contracts and other salesrelated data
Prepare contract delivery and pickup reports periodically
Manage quality account of the Shop ensuring continuous partner relationships and resolving operations issues between partner Shops users/partner restaurants and users
Prepare reports for partner Shops on transmission methods assist in programming and replacing GPRS printers and train Shop/call center personnel on how to use transmission system (GPRS Pigeon software)
Maintain accurate records of all sales and prospecting activities including:
Followup activities
Transmission methods reports
Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for a new restaurant
Qualifications
What Did We Order
Bachelors Degree in a relevant field
MS Office Excel Certification
Knowledge of CRM
Presentation Interpersonal Communication (written and verbal) Customer Service Problem Solving and Negotiation Skills
Ability to meet deadlines and be flexible in working
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