Front Office Supervisor
Front Office Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Greet and assist guests in a warm courteous and professional manner.
- Handle guest complaints and concerns in a professional and empathetic manner aiming for swift and satisfactory resolution.
- To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
- Oversee the front desk teams daily operations including checkin checkout and guest registration processes.
- To oversee the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Maintain accurate and organized guest records ensuring compliance.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
- To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meetings and pass on all information to teammembers.
Qualifications :
- Excellent communication skills
- Fluent in English and any additional language is an advantage.
- Minimum 1 to 2 years of experience in front office operation; preferably in a similar quality hotel.
- A friendly outgoing behavior able to involve and support operation.
- Proactive resourceful and able to work independently.
Additional Information :
- A dynamic work culture in the most beautiful environment
- Competitive Compensation & Benefits Package
- The opportunity to be part of our successful Brands in the Maldives
- Great career development and opportunities with Minor Hotels
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
