Internal Service Advisor Service Administrator
Internal Service Advisor Service Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Location:MetroWest Subaru Natick MA
Schedule:Tuesday to Saturday 11 pm 8 PM
Reports to:Service Manager
Job Overview:
MetroWest Subaru is seeking a motivated and organized Internal Service Advisor/Service Administrator. This individual will play a key role in ensuring smooth operations between the service and sales departments and managing our loaner/rental fleet. The ideal candidate will have strong customer service skills thrive in a dynamic work environment and possess excellent teamwork communication and problemsolving abilities.
Key Responsibilities:
- Write internal repair orders for used vehicles and accessories.
- Collaborate with the sales department to ensure an efficient reconditioning process for used vehicles.
- Ensure the quality of accessory installations and the accuracy of accessory repair orders.
- Coordinate client communications ensuring all inquiries and messages are handled in a timely and professional manner.
- Manage the loaner and rental fleet ensuring proper utilization and tracking loaner profit and loss. Handle rental client reservations.
- Assist in achieving critical performance metrics including days open for Used Car repair orders loaner fleet utilizationand revenue.
- Maintain communication between service and sales departments to streamline operations.
Qualifications:
- Customer service experience and excellent organizational skills.
- Ability to work in a constantly changing fastpaced environment.
- Prior experience in the automotive industry is a plus but not required.
- Strong teamwork communication and problemsolving skills.
- Willingness to learn and be trained on internal systems and processes.
Compensation & Benefits:
- Competitive pay structure with an earning potential of $70000 annually.
- Combination of salary bonuses and commissions.
- Eligible for MetroWest Subarus standard benefits package including health insurance and paid time off.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
