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Job Description:
The Workday Technical Analyst serves as the daytoday contact for Workday technical support. This role will work closely with our business partners to provide functional and technical support within the Workday Platform. This position requires someone with an indepth knowledge of the Workday and strong understanding of best practices within the Workday framework.ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide day to day support for functional & technical questions on Workday
Triage and resolve support tickets
Documenting requirements tracking requests and managing updates and delivery
Complete report development and testing
Assist in the coordination of maintaining issues and enhancement lists
Support Workday integrations using Workday Studio EIBs and other integration tools to ensure seamless data flow between Workday and other systems
Configuration and Testing: Configure and maintain Workday modules based on business requirements
Develop and execute comprehensive test plans to ensure high quality prior to deployment
Maintain an uptodate knowledge of Workday products administration best practices and agile methodology best practices.
Perform regular system audits to ensure data accuracy integrity and compliance with company policies and standards
Technical Documentation and EndUser Support: Create and maintain technical documentation including system design integration specifications and configuration changes
System Improvement and Innovation: Stay current with Workday releases updates and new features evaluating their potential impact on the organizations processes
Research new releases and upgrades and collaborate with the Workday team to provide recommendations regarding their use by the organization
Support projects to roll out new modules and functionality including requirements documentation design UAT testing implementation and training.
Assist in developing user procedures guidelines and training materials within Workday
Able to provide best practices on how to maintain an easytouse documentation structure.
Promote adoption and best practice of Workday suite amongst the usercommunity.
Assumes additional responsibilities as required.
Required Experience:
35 years of Workday Platform experience (Workday Student and Adaptive a plus)
3 years of Workday HCM and Finance report writing experience
At least 35 years of relevant experience with financial HCM or Payroll
Calculated fields knowledge
Experience with data governance and reporting and/or integration processes procedures and best practices.
Required Skills:
Selfdirected approach with a high degree of initiative to investigate and resolve issues.
Excellent organizational and time management skills.
Exceptional written and verbal communication skills.
Strong attention to details.
Strong work ethic intellectual curiosity good judgment mature and positive attitude.
Strong written verbal visual presentation and interpersonal skills collaborative team member.
Working knowledge of accounting general ledger structure and basic financial statements.
Experience working closely with nontechnical business owners on a technical solution.
Ability to understand business processes workflows and requirements.
Ability to work multiple tasks.
Excellent analytical and problemsolving skills.
Excellent customer service skills.
Excellent oral and written communication skills.
Strong attention to detail and ability to meet deadlines.
Envisions and proposes new methods to perform tasks and accepts new and ongoing initiatives objectives and solutions to gain soughtafter results.
Anticipates and embraces change; demonstrates willingness to achieve acquire and utilize new skills and challenging tasks; and is flexible in changing conditions.
Supervises:
N/A
Minimum Job Qualifications
Minimum 5 years related professional experience.
BA degree in technology field or commensurate professional experience.
Strong leadership planning organizational and project management skills.
Workday accreditation (certification) in Workday Financials and HCM (strongly desired).
Workday Pro Certifications in Financials Integrations / Reporting (strongly desired).
Working Conditions
100 remote with occasional oncampus meetings.
Some occasional travel to Workday training and annual Workday Rising Conference.
May require occasional evening and/or weekend work.
This document does not create an employment contract implied or otherwise other than an at will employment relationship.
Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.
As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call.
Berklee is committed to increasing the diversity of our institution community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Required Experience:
IC
Full-Time