Transfers Officer
Transfers Officer
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Job Description
Role Description
This role is responsible for transfer processing within the Transfers Team and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ.
This means the following key requirements
- The role holder will be responsible for all aspects of day to day processing ensuring that all processes are followed correctly and completed to a high level of quality.
- The role holder will be responsible for service delivery to our corporate clients from their core activities ensuring accuracy compliance and achievement of service standards in accordance with clients KPIs.
Specific Role Responsibilities
Strategy
- Deliver best in class operational services to clients and internal partners.
- Support operational relationships across the global business ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
- Participate as an internal stakeholder and positively support the relationships globally to create a positive collaborative and engaged relationship.
- Engage with external stakeholders in relation to their teams issues service standards change and risk including clients custodians consultants potential clients third parties regulators and nonexecutive directors.
Process
- Ensure that completion of daily tasks are true and accurate minimising errors with processing and quality actions
- Delivery of KPI / KRIs in relation to customer contractual terms taking action to prevent failure through quality processing
- Support contribute to and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme) ensuring delivering and milestone completion for the team.
- Complete personal risk management covering Control Attestation Risk Event and Breach Reporting ensure accurate and timely reporting with focus on quality and prevention.
- Ensure adherence of operational controls to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.
- Support quality of processing for handling client assets and client money within role; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.
People
- Maintain training requirements
- Encourage a culture of collaboration supportive challenge and discussion through openness and ethical decision making.
- Be an effective communicator ensuring that information is communicated effectively to necessary parties and in a timely manner for purpose of rapid resolution
- Ensure compliance with all mandatory training is completed in a timely fashion.
- Support implement and manage the FNZ culture meeting the FNZ conduct standards and focus on collaboration debate openness and engagement for staff.
- Develop professional and technical knowledge and skills via training & development in order to meet Continuing Professional Development requirements.
Functional Area Responsibilities
Transfers
- To transfer platform holdings in and out of FNZ custody on a daily basis.
- Issuing Stock Transfer Forms to Fund Managers.
- Working with Electronic Transfer Solutions for ReRegistration.
- Ensure all accounts held by FNZ Nominees reflect accurate Transfer positions.
- Ensure that all platform assets are reregistered within KPI & SLA timeframes.
- Perform investigation on Transfer In and Out requests.
- Agree Trade & Settlement with counterparties and submitting requests to Broker/Crest.
Reconciliations
- Asset Reconciliations monitor investment holdings and transactions and the receipt of manual/electronic holdings and transaction statements from brokers and fund managers.
- Cash Reconciliations Compare GL balances and transactions on the Platform against corresponding bank accounts. Perform daily reconciliations to ensure all internal GLs reconcile as expected either via automated sweeps or manual matching
- To investigate variances/breaks from reconciliations.
- To ensure that all breaks are resolved and cleared within a given timeframe.
- To reconcile individual clients in a short position and ensure this is rectified in a timely manner.
Experience required
Required Knowledge & Skills
- A degree or equivalent in a finance business or numerate discipline.
- Operations experience within the Wealth Management / Platform industry.
- Experience in client services.
- Experience in using Excel for data analysis.
- The ability to work accurately and to deadlines.
- Excellent interpersonal and communication skills.
Preferred Knowledge & Skills
- Proposition knowledge of platform industry from Retail Client to Asset Servicing delivery.
- Technical operational knowledge relative to the team under role holders remit
- Change management experience
- Understand of risk/compliance policies and processes for a financial services business
- Able to demonstrate understanding of regulations that apply within the region
About FNZ
FNZ is committed to opening up wealth so that everyone everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry but complexity holds firms back.
We created wealths growth platform to help. We provide a global endtoend wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12000 wealth managers with US$1.5 trillion in assets under administration (AUA).
Together with our customers we help over 20 million people from all wealth segments to invest in their future.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
