Front Desk Agent
Front Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee TPG Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Job Overview
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service managing administrative tasks and ensuring a smooth and welcoming experience for all visitors.
What Youll be doing
Greeting and CheckIn: Welcome guests clients or customers in a friendly and professional manner. Assist with the checkin process verify reservations and provide necessary information about the facilitys services amenities and policies.
CheckOut and Payment Processing: Handle checkout procedures process payments and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any paymentrelated queries.
Phone and Email Communication: Answer incoming phone calls direct calls to the appropriate department or person and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations cancellations and modifications. Ensure accurate data entry and maintain an uptodate reservation system.
Guest Services: Assist guests with requests such as room changes additional amenities directions and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties including managing mail and packages maintaining the visitor log organizing files and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises issue visitor badges or passes and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
MultiTasking: Manage multiple tasks simultaneously including attending to guests answering phone calls handling inquiries and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping maintenance and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation basic accounting skills and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer calculator phone and other office equipment. Excellent communication skills both written and verbal with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking climbing bending reaching pulling pushing kneeling and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
PartTime Benefits Also Available!
EEO/VET/DISABLED
This company is an equal opportunity employer.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
