IT Technician - HQ
IT Technician - HQ
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us
Fashion Nova is the worlds leading trendtomarket fashion and lifestyle brand with highgrowth categories across its Women Men Kids and Beauty divisions. Renowned for delivering the mostwanted styles to millions worldwide Fashion Nova earned the title of the Top 5 MostSearched Fashion Brand on Google in 2022 alongside Louis Vuitton and Nike.
Founder & CEO Richard Saghian launched the brand in 2006 from a retail location in Los Angeles. After multiple store openings Saghian launched the ecommerce website for Fashion Nova in 2013 pioneering a disruptive social commerce model of affordable ontrend sizeinclusive clothing online powered by an innovative social mediafirst marketing strategy.
Today Fashion Nova has amassed over 40 million social media followers with annual sales of approximately $2 billion!
The brands name has been featured in charttopping hit songs by Cardi B Drake 21 Savage Saweetie The Game Tyga and Offset and its styles have been worn by many celebrities artists and athletes including Meg The Stallion Ice Spice Chris Brown Floyd Mayweather Rick Ross Kourtney Kardashian and Kylie Jenner.
ROLE OVERVIEW
The Fashion Nova IT team is focused on initiatives that transform Fashion Nova into a highly collaborative mobile and productive workforce. As the IT Technician you will help the Service Desk to continuously improve the delivery of service and support to the company handling daytoday IT operations from hardware setups to account troubleshooting while always providing the bestinclass clientside support. You will be a technical contact for some computing systems enterprise applications and will participate with user onboarding and projects throughout the year.
CORE COMPETENCIES
- Customer focused and motivated by team success
- The ability to quickly adapt to new processes and procedures while dealing with a high volume of requests and ambiguity providing white glove service for the user community
- Experience across a wide IT scope including PC and Mac hardware software applications and OS support experience including installation configuration and troubleshooting
- A historical technical contact for computing systems enterprise applications and participate with user onboarding and projects throughout the year
- A selfstarter with great initiative and drive requiring minimal supervision
- Strong service skills and experience supporting corporate environments
KEY RESPONSIBILITIES
- Support Apple and Windows devices across the enterprise using Jira Service Desk ticketing system
- Support Zoom Communication services including Zoom Phone Zoom Rooms Zoom Softphone and all related presentation AV services
- Mobile support including iPhones and tablets
- Hardware refreshes for multiple platforms
- Proficient in scripting and performing mass deployments (UPDATES AND SECURITY PATCHING)
- Document key application functions admin processes and report on service status
- System imaging process to replicate Windows hardware configurations
- Tend to the incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption
- Perform ongoing support operations and continuously refine end user documentation
- Create documentation for the Service Desk staff for planning implementing testing rolling out upgrades updates and replacement hardware to the enterprise
- Achieve support SLAs Mean Time to Resolve (MTTR)
- Escalate support issues to vendors follow up and resolve them in a timely manner
- Partner with other business functions to evaluate prioritize and resolve new issues & problem scenarios
- Collaborate with other technical and functional teams to document and support business rules system operating procedures
- Help cross train staff and increase productivity through positive reinforcement and handson training
ROLE REQUIREMENTS
- Three plus years of experience in Computer Science Engineering or related disciplines or equivalent education experience
- System administration in Linux Microsoft or other network related fields are a plus
- Working knowledge of virtualization VMWare or equivalent
- Experience with One Log In Slack Mosyle Mas360 JAMF Intune & Trend Micro scripting and automation tools (a Plus)
- Speaking and presentation skills to deliver end user training along with support
- Experience in both MAC OS and Windows environments.
- Work experience of the following applications: Google Suite/Workspace Zoom AD and Mobility
- Understanding of IT Service Management including the ITIL framework
- Ability to create effective documents systems operating procedures & FAQs
- Knowledge of systems and networking software hardware and networking protocols
- Audio Video skills projection audio recording and editing a plus
- Experience supporting Windows and Apple operating systems related experience in imaging Windows systems
- BABS degree or equivalent work experience.
- English additional language(s) an advantage.
- Schedule of this position: Monday Friday Core business hours Onsite
BENEFITS
- NEW stateoftheart HQ upcoming in 2024!
- Formalized career paths
- Flat management platform
- Manager Training Academy
- Creative Development Internship Program
- Fashion Nova Cares Program
- Flexible Paid Time Off (PTO)
- MedicalDental and Vision Coverage
- 401k match with immediate vesting upon eligibility
- Stocked kitchens with gratis snacks and drinks
- Weekly catered lunches
- Summer Fridays at Headquarters
- Team bonding events and programs
- Employee discounts
Fashion Nova LLC and subsidiaries thereof is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit hire train and advance in employment qualified individuals in all job titles without regard to race color national origin gender sexual orientation gender identity religion age status as a protected veteran criminal history or status as an individual with a disability; and shall not discriminate against any individual any such characteristic nor any other classification protected by local state andor federal law.
Required Experience:
IC
Employment Type
Full Time
