Engineer II Field Service
Engineer II Field Service
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.Job Description
The job:
Do you want to be a part of a company known to be a fastpaced global leader in serving science Are you passionate about making a difference and providing professional service for hightech equipment This is an opening to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and valuable services empower our customers to engage in ground breaking scientific research and develop techniques that could potentially win Nobel Prizes.
You will become a part of the Nordic Laboratory Products Divisions Field Service team servicing a range of equipment such as Biological Safety Cabinets Centrifuges CO2 Incubators and Freezers. You enjoy being on the road and can expect to be travelling up to 30 of your time to our customer sites within The Benelux.
This role suits someone who enjoys working in a highpaced environment. Your proactive approach team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing and we guarantee an interesting and ambitious position in an international environment with opportunity for professional and personal growth.
You will perform all service activities in line with internal rules and customer regulations and assure responsive telephone support and diagnostics as well as onsite services to exceed our customers expectations and support them in using Thermo Fisher Scientific products.
This is a fieldbased role supporting customers across The Benelux.You will be on the road 4 to 5 days per week with occasional overnight stays required.
What will you do
Performing field service activities including onsite installation validations preventive maintenance and system repairs.
Solving a broad range of problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues service operations and management.
Instructing customers in the use of our instruments to ensure safe and effective customer operations
Providing proactive and responsive technical telephone and email support ensuring that our customers are successful in the use of their instrumentation
Producing timely and accurate reports of your activities: e.g. service reports and expense reports
Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures.
Who we are looking for: (input experience skills & abilities)
Typically requires a qualification or equivalent experience in mechatronics electronics/engineering or other applicable experience in a hightech environment.
Analytical trouble shooting and problemsolving abilities
Excellent handeye coordination and manual dexterity
IT skills
Driving license required
Excellent communication skills in English verbal and in writing.
Independent serviceminded and informative in the approach towards customers
Highly organized on top of things and in control of administrative work including service reports and customer queries also when being in the field and the pace is high
A strong team contributor working remotely with the ability to connect with colleagues in the region
Commercial attitude
A strong curiosity for knowing the latest with trends in technology and IT
Selfstarter likes to be challenged
We offer motivating and multidivisional tasks in an innovative working environment.
Whats in it for you:
- Competitive package
- Excellent benefits 10 Commission scheme Company car Mobile Phone and Laptop
- Training career progression and opportunities within a world leader in serving science.
About us:
Thermo Fisher Scientific Inc. is the world leader in serving science with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier cleaner and safer. We are dedicated to supporting our customers needs in areas such as life sciences research analytical problemsolving patient diagnostics and therapies and laboratory operations.
Our distributed team of more than 90000 colleagues delivers an outstanding combination of innovative technologies purchasing convenience and pharmaceutical services through our industryleading brands including Thermo Scientific Applied Biosystems Invitrogen Fisher Scientific Unity Lab Services and Patheon
With Thermo Fisher Scientific its not just a career. Its a chance to realize your best expertly and personally.
Employment Type
Full-Time
