Sales Service Lead - Kings Road

JOB TITLE: Sales & Service Lead

Role Objective:

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement guest education and interaction create a servicelead environment on the sales floor and ultimately create a sanctuary that sets Alo apart from other retailers.

Sales & Service Leader

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Business Leader

• Partner with Operations & Visual Manager to manage reporting budgets expenses inventory control supplies vendor relationships technology and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support businessdriving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business team and guests

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Community & Studio Operations and Visual Leads to ensure crossfunctional training and to ensure the business is wellexecuted
• Execute companylevel operationsfocused directives projects and initiates in partnership with the Sales & Service Manager (e.g. from the SCC)

Sales & Service Lead Qualifications:

• Prior work experience in a clientcentric sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback receptive to receiving feedback and eager to provide
• Selfmotivated with a desire to achieve results and excel individually and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies Alos values
• Proof of right to live and work in the UK

Sales & Service Lead Schedule:

The Sales & Service Lead is fulltime and requires 3240 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams we expect all fulltime employees to be available for opening closing and weekend shifts which may be subject to change. All Employees are expected to be able to work from the week of and including Black Friday until the end of the holiday season first week of January.

Diversity and Inclusion statement

As an Equal Opportunity Employer ALO Yoga does not discriminate against applicants or employees because of race colour creed religion sex national origin veteran status disability age citizenship marital or domestic/civil partnership status sexual orientation gender identity or expression or because of any other status or condition protected by statutory law.We are committed to an active Inclusion Diversity and Equal Opportunities Policy which starts with our recruitment and selection process and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process we invite you to share those requirements with us when completing your application or by emailing .We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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