Volkswagen Service Advisor
Volkswagen Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Stohlman Automotive Inc. is looking for a talented detailoriented and dedicated Service Advisorto join our team.Stohlman continually strives to provide outstanding customer experience as well as a healthy workplace environment. We want our employees to be successful. If you are a hardworking selfmotivated individual with the ability to get along with others we are looking for you.
Stohlman Automotivehas beenfamilyowned and operated for over 75 years. We are one of the leading Volkswagenretailers in the district in terms of customer satisfaction and service volume. Please apply if you are looking to join a great team that will value your time skillset and help you grow!
We offer a mentoring orientation period and even provide tools as you increase your skills and knowledge. We will also provide Volkswagenfactorycertified training for you all for you at our own expense.
Benefits/Culture
At Stohlman we offer:
Competitive Compensation
401K Plan with employer match
Affordable health dental vision and disability insurance plans
Paid holidays vacation and sick leave (Service & Parts dept. closed 6 major holidays).
Employee discounts on vehicle sales parts and service.
A drugfree environment.
Service Advisor Responsibilities
- Initiates automotive services and repairs by ascertaining performance problems and services requested.
- Verifies warranty and service contract coverage develops estimates writes repair orders and maintains customer rapport and records.
- Ascertains automotive problems and services by listening to customers descriptions of symptoms clarifying descriptions of problems conducting inspectionschecking vehicle maintenance records and examining service schedules.
- Develops estimates by costing materials supplies and labor.
- Calculates customers payment including deductibles.
- Prepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required.
- Obtains approval signatures and enters RO into Reynolds and Reynolds DMS.
- Maintains customer rapport by explaining estimates and expected return of the vehicle obtaining customers approval of estimates obtaining and providing contact telephone numbers answering questions and concerns and arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities and reading manufacturers publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Service Advisor Qualifications
- Organized and friendly personality
- Flexible work schedule
- Demonstrated ability to manage others.
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Teamoriented and selfmotivated
- Able to work with little supervision.
- Clean driving record and valid drivers license
Our company is a familyowned and operated business so we know what it takes to grow a company from the ground up. Please submit your resume for immediate consideration. We look forward to hearing from you.
Equal Employment Opportunity Employer. Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
