Support Services Tech Analyst Variable Shift FT Days
Support Services Tech Analyst Variable Shift FT Days
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1 Vacancy
Job Description
Inspire health. Serve with compassion. Be the difference.
Job Summary
The person in this position is responsible for investigating and resolving simple to moderate software hardware and infrastructure problems under moderate supervision for technical and clinical systems and services. This person maintains incidentrelated documentation ensuring that all information pertaining to an incident or service request is documented. This position is expected to maintain excellent customer relationships.Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Healths values: Inspire health. Serve with compassion. Be the difference.
Intakes chats calls and selfservice issues and requests for further analysis troubleshooting and resolution. Documents all required customer fields system fields and notations within the ITSM software. Escalates problems trends and issues not resolved at first call via the ITS Escalation and Communication plan.
Through the use of Email Teams departmental meetings training knowledge base and the ITSM templates stays current on all changes in process and procedure ensuring first call resolution.
Exhibits a personal touch and empathetic tone and style when communicating with customers and peers.
Recommends modifications to procedures knowledge and knowledge documentation.
Performs other duties as assigned.
Supervisory/Management Responsibility
This is a nonmanagement job that will report to a supervisor manager director or executive.
Minimum Requirements
Education High School diploma or equivalent
Experience Four 4 years in information technology IT support applications support or a directly related role.
In Lieu Of
In lieu of the educational and experience requirements listed above an Associate degree and two 2 years of experience as defined above or a Bachelors degree with no experience required.
Team members employed in this job prior to July 1 2020 are grandfathered under prior educational and experience requirements. In addition team members must be certification eligible and will have one year to obtain required certification.
Required Certifications Registrations Licenses
Successful Completion of End User Epic Training within 180 days of hire into position measured by passing the Service Center Post Training Assessment.
Knowledge Skills and Abilities
Excellent written and verbal communication skills.
Technical aptitude and troubleshooting capabilities. Improves knowledge and understanding of systems and services as well as technical concepts through selfresearch/training.
Healthcare Experience. Preferred
ITIL/HDI/A/Net or other technical certification. Preferred
Work Shift
Variable (United States of America)Location
Greenville Memorial Med CampusFacility
7001 CorporateDepartment
ITS Support ServicesShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Required Experience:
IC
Employment Type
Full-Time
