Systems Engineer

In 2023 TechGen and Aligned Technology Solutions both awardwinning Managed IT Service Providers merged forming the premier company of Teal. Teal is an advanced IT services that assists small to mediumsized organizations in strategically leveraging their technology. With roots dating back to 2000 the company differentiates itself from its competition through worldclass concierge service businessfocused support and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity pursue their passions and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity equity and inclusivity where all employees are valued respected and provided with equal opportunities.

We are looking for an individual who:

• Loves helping people
• Is committed to excellence
• Is forward thinking

Job Overview: The Systems Engineer will have excellent technical troubleshooting communication and customer service skills and will have a yes I can attitude while asking what more can I do They will be eager to learn and do more as well as share their experiences to strengthen the team. This person will be polished and able to communicate technical solutions to nontechnical clients.

Essential Functions

• Were not sure exactly how to say this but generally speaking we want you to have fun and do good.
• Make our clients day. Seriously we love our clients and we want them to enjoy working with us.
• Follows all company policies and protocols in the normal course of business.
• Responsible for supporting clients as a member of our high touch team both on client sites (in the NOVA / DC Metro area) as well as from our office in Dumfries.
• Responsible for designing implementing managing and servicing our clients networks and critical systems with a Cloud First mentality.
• Resolve escalated issues from the Tier II Support and provide technical mentorship to others within the organization.
• Implementation troubleshooting and resolution of various technologies and systems including by not limited to:
• Microsoft Azure HyperV Server Virtualization
• Microsoft 365 Intune Conditional Access Compliance Policies
• Microsoft Serverand other Operating Systems
• Active Directory Group Policies and Security
• Microsoft O365 and M365
• TCPIP Networking
• Backup and Disaster Recovery Solutions
• Cisco ASA and Meraki Firewalls VPNs and Security Solutions
• Systems Management Tools
• Research and document processes to support ongoing projects.
• Write and organize documentation.
• Be awesome!

Qualifications

• Minimum 5 years of paid experience in a similar role experience in an MSP environment preferred.
• Highly responsive.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful the ability to figure things out.
• Demonstrated technical skillset and experience.
• Ability to create documentation when needed.
• Ability to successfully pass a background check.
• Team player we really mean this! This is a cornerstone of our culture.
• Positive attitude no really we mean this too.
• Excellent customer service skills and a can do attitude.
• High attention to detail.
• Maintain a professional appearance demeanor and teamoriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
• Be punctual dependable goal oriented and able to receive constructive coaching.
• Reliable transportation.
• Bachelors degree in a related discipline or equivalent experience
• Technical certifications from Microsoft Cisco VMware Dell and other top solutions are highly desirable.
• Knowledge of MSP tools ConnectWise
• Office365 / M365
• Azure / AWS
• Datto

Benefits

• Competitive salary and performancebased incentives.
• Comprehensive benefits package including paid time off paid holidays health dental vision life insurance disability and retirement plans.
• Ongoing professional development and training opportunities.
• Collaborative and supportive work environment.
• Opportunity to work with cuttingedge technologies and gain handson experience.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.

TEAL IS AN EQUAL OPPORTUNITY EMPLOYER