Clinical Senior Consultant - Managed Services
Clinical Senior Consultant - Managed Services
Posted on :
15-03-2025
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1 Vacancy
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Job Description
Veeva Systems is a missiondriven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing Customer Success Employee Success and Speed. Were not just any public company we made history in 2021 by becoming apublic benefit corporation(PBC) legally bound to balancing the interests of customers employees society and investors.
The Role
Interested in making a rapid impact on Life Sciences organizations at the forefront of groundbreaking cures and therapies Do you love solving business problems with technology Are you passionate about enabling Clinical Operations to make Life Sciences organizations more productive and efficient
As a Clinical Senior Consultant you will support a group ofcustomers assigned to you think companies such as Merck Bayer Novo Nordisk AstraZeneca and many others. Your task will be to understand their business processes provide guidance discuss Vault changes and apply all the required configurations.You will also actively collaborate with other teams at Veeva shape ideas enhance our delivery model and work closely with our product management team to communicate the customers requirements and meet the evolving needs of the industry.
To thrive in this role you are likely atechsavvy person. You have beenconfiguring supporting or implementing software solutions. You enjoy working with customers speak fluent English and have strong communication and presentation skills.
This is a fulltime role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.
What Youll Do
- Analyze customer requirements and support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical (e.g.: eTMF CTMS SSU Payments etc..
- Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality.
- Work with customers and contribute to system design workstreams (e.g.: requirements gathering configuration validation migration integration training).
- Troubleshoot issues and perform configuration changes in the system.
- Define the customers business deployment plans key performance indicators and postlive governance.
- Act as customer liaison managing communication between implementation and maintenance teams customer stakeholders and internal Veeva Product teams.
- Guide customers in adopting Vault and industry best practices as part of postimplementation programs focused on the holistic success of the customer.
- Drive change management methodology at our customers switching from onpremise to SaaS solutions.
- Mentor project team members and junior consultants.
Requirements
- 8 years experience in implementing supporting or administering core business and IT operationsrelated technology solution(s)
- Indepth knowledge of Clinical Operations processes; including ICHGCP guidelines Study document development Data Management Plan Feasibility & Site Selection Qualification and Initiation processes Patient recruitment Site Monitoring and Closeout visits Study Archival procedures.
- Proven track record leading implementation and/or maintenance tracks as a consultant business analyst or IT lead and/or business sponsor.
- Influential experience in leading teams through hard decisions and negotiating compromises
- Experience in working in a Consulting and/or Customer facing role and managing customer expectations
- Excellent verbal and written communication skills in English
- Proven ability to work independently in a fastpaced environment comprehending and translating business requirements and creating corresponding solutions designs
- University degree or equivalent relevant experience
Nice to Have
- Knowledge and applicable work experience in the Life Sciences industry in the Clinical (MedTech Pharma Biotech) Healthcare or Pharmacovigilance spaces.
- Direct experience with regulated systems or datadriven applications such as Veeva Vault solutions Oracle Siebel goBalto BioClinica CTMS Medidata Rave CTMS/Strategic Monitoring Parexel IMPACT BioOptronics Clinical Conductor PhlexEView Trial Interactive DrugDev Site Selection and Payments WingSpan eTMF and SiteZONE Complion Florence eBinders Forte Oncore and eReg NextDocs Documentum SharePoint or other technologies used in the management of clinical studies.
- Knowledge of Software Validation processes and requirements
- Project management experience
- experience with Agile methodology and/or ACP Certification
- Experience in service delivery management and/or systems implementation
- Proficiency in additional European language(s)
Perks & Benefits
- Health & wellness programs
#LIRemote
Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender race ethnicity religion politics sexual orientation age disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us at.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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