Data Center Technician-11952-Onsite

Onsite Winchester VA (could be reassigned to Ashburn VA at a later date)

Initial training period will be during the day shift (approx. 4 weeks). Permanent shift assignment will be WedSat 7:00 PM 5:30 AM.

Basic Purpose

Provide onsite technical support for Navy Federals data center and equipment to ensure continuousavailability. Perform troubleshooting escalations and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own but also know how to take direction when it is given paying attention to all details involved.

Responsibilities

Network installation & maintenance (rack & stack cabling parts replacement etc. Basic/Routine

Server installation & maintenance (rack & stack HDD memory CPU RAID batteries NICs etc. Basic/Routine

Data Center staging deployment and logistics/asset management support Basic/Routine

Site builds & refreshes while meeting current quality standards Basic/Routine

Data Center hardware break/fix/move/add/change; component replacement hardware troubleshooting Basic/Routine

Extensive enterprise cable installation experience as well as industry cabling standards Basic/Routine

Ability to provide adequate fiber and copper cable testing with minimal supervision Basic/Routine

Ability to terminate Cat 6 cabling Basic/Routine

Create/update/maintain rack elevations within a DCIM application (Nlyte) Participates in

Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure Participates in

Troubleshoot and escalate incidents and problems Basic/Routine

Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance in accordance with established criteria Basic/Routine

Provide status reports on active or resolved issues Participates in

Maintain configure and perform preventative maintenance to various network and data center equipment to ensure efficient operations Basic/Routine

Experience with outofband management/KVM system (DSVIEW) Basic/Routine

Experience with power distribution units (PDUs) load management Basic/Routine

Familiar with NEMA and IEC power connectors Basic/Routine

Familiar with Data Center containment solutions Basic/Routine

Work with others to update and document procedures Participates in

Write and maintain detailed site reference documentation Participates in

Cognizant of Data Center Safety Standards Basic/Routine

Lift equipment weighing 50 lbs. Basic/Routine

Perform other tasks or duties as assigned or based on need Basic/Routine

Qualifications knowledge skills and abilities

Intermediate Data Center / IT Operations experience

Software & Hardware tools utilized to perform day to day Data Center functions

Knowledge of LAN/WAN topologies protocols and standards

Must exhibit excellent communication and grammatical skills

Demonstrated analytical and problem solving skills

Ability to work in an environment that operates 24/7 with an ability to participate in oncall rotation and provide afterhours support as needed

Ability to work independently and as part of a team

Ability to work under pressure (urgent problems deadlines changing priorities)

Familiar with network cabling (types distance limitations testing connectors handling)

Familiar with electrical & optical transceivers (SFP QSFP GLCT DAC CFP2 DWDM)

Familiar with server hardware and components

Familiar with electrical standards connector types power budget calculations AC vs. DC single phase vs. three phase etc.

Familiar with datacenter design in relation to heat dissipation and air flow

Meticulous and obsessive about organized cabling

Detail oriented and organized

Desired

Bachelors degree in Information Technology or the equivalent combination of training education and experience

Experience and technical training in WAN/LAN communications including experience installing basic configuring and maintaining Cisco routers and switches

Experience in presenting technical solutions and/or recommendations

Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues

Knowledge of technical interrelationships between software/hardware and desktop/LAN/Host systems

Advanced skill in diagnosing and troubleshooting issues

Advanced research analytical and problem solving skills

Knowledge of Navy Federal operations