Customer Service Specialist 3 - Welcome Center
Customer Service Specialist 3 - Welcome Center
Posted on :
15-03-2025
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1 Vacancy
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Job Description
Our Opportunity
South Puget Sound Community College seeks a highly motivated and qualified candidate for the position ofCustomer Support Specialist 3in the Outreach Recruitment and Assessmentdepartment.The Customer Service Specialist 3 in the Outreach & Recruitment Department reports directly to the Coordinator of Outreach & Recruitment. The Customer Service Specialist helps to ensure support of the Welcome Center which assists prospective students in the enrollment steps and current students to check in for services in the Center for Student Success building.
This opening is for a part time 16 hours per week/69 hour per month) position in the Assessment Center located on the Olympia campus. We are looking for an individual that can work:- Tuesday Thursday 10:00am to 3:00pm on the Olympia campus with the flexibility as needed to work during other days (no weekends) or slightly longer hours to cover peak student traffic or staff vacations (scheduled in advance).
And if that isnt enough We also offer:- A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs
- The Clipper Caf specializing in seasonal comfort foods
- The Bake Shop offering daily baked goods made by our students
- Fine dining in the Percival Room offering vegetarian vegan and glutenfree choices as part of our Culinary Arts and Baking & Pastry Arts programs
- Campus bookstore offering snacks apparel and specialty supplies
- FREE Bus service every 15 minutes to downtown Olympia and beyond
- FREE parking on our campuses permits are not required
- Oncampus child care
- Percival Creek which runs beneath our campus footbridge provides yearround beauty and views of Chinook Coho and chum salmon pass through each fall
- Many walking paths that are marked and on nicely paved sidewalks
- Gym and recreation facilities
- SPSCC promotes wellness with a variety of different workshops and events on campus
- Lots of activities with our Artist & Lecture series which are FREE for staff and faculty
- Many community events in the Kenneth J. Minnaert Center for the Arts
- Employee Resource Groups (ERGs) that offer an opportunity for SPSCC employees to gather and connect around issues that define them personally and which affect their work at the College and their professional development. Current Employee Resource Groups include:
- Staff and Faculty of Color (SFOC) ERG an employee network which strives to create an intentional and relational foundation for community and trust building across different groups through shared values.
What Youll Do
Responsibilities and duties of the Customer Service Specialist 3 include but are not limited to the following:
Welcome Center Operations
- With supervision guide prospective students through the admissions and enrollment steps including completing the admissions application activating student accounts logging students in to complete Guided Self Placement and signing up for New Student Orientation sessions.
- With supervision respond to a large volume of inquiries via facetoface phone and email about SPSCC services and connect individuals to the appropriate resources and departments.
- Assist in the prompt data input of visitors to the Welcome Center Campus Tours and other Outreach events using the Customer Relations Management system (CRM).
- Check in students for events and services via a digital check in system.
- Refer/direct customers to appropriate staff and departments within the college when necessary.
- Instruct and demonstrate for customers the use of the college website including all online functions and general information.
- Assist customers in using and understanding class catalog and class schedules.
- Consistently maintain the Welcome Center area including restocking materials cleaning desks keyboards mice and straightening chairs. Emptying recycling and garbage.
- Check voicemail and email on a daily basis for the Outreach Department.
- Utilize desktop publishing spreadsheet and word processing software to create and manage documents forms track phone messages etc.
- Pack stock and restock materials before and after outreach events & activities.
- Facilitate campus tours as needed for the Welcome Center.
- Under the guidance of the Outreach full and parttime professional staff initiate implement and complete projects independently and as part of a team.
- Update events calendars posted in office for campus and outreach events.
- Transport materials weighing an average of 2540 pounds.
Customer Service
- Provide positive customer service use active listening and strong written and oral communication skills.
- Answer student questions about next steps and the college enrollment process.
- Inform and advise students staff and the public with information and interpretation of college policies and activities related to placement and assessment at South Puget Sound Community College.
- Interpret and ensure confidentiality of customer information following federal FERPA guidelines and college regulations.
Qualifications You Possess
Minimum Qualifications
- High school graduation or equivalent AND two years of applicable clerical experience OR equivalent education/experience
- Strong computer skills related to email management and data entry
- Strong organizational skills
- Ability to work independently and as a team
- Ability to maintain student and office confidentiality
- Position requires high degree of accuracy and attention to detail
- Commitment to a working environment that values a diverse academic environment inclusive of students faculty and staff of diverse cultural socioeconomic and educational backgrounds
Preferred Qualifications- Experience with a Student Management System (SMS) and/or PeopleSoft
- Experience as a customer service representative
- Bilingual in Spanish or Vietnamese
- Advanced knowledge of computers and software applications specifically MS Office Suite: Word Outlook and Excel
To Apply
Applications must be completed online and include the following attachments:
- Cover letter highlighting your ability to perform the responsibilities and competencies described in the job posting.
- Current resume showing all educational and professional experience that demonstrates how you meet the minimum and any preferred qualifications.
Veterans Preference
Applicants who meet the minimum qualifications and wishing to claim Veterans Preference should redact their personally identifiable information from a copy of their United States Department of Veterans Affairs honorable discharge documentation and email towith the job number for which they are applying in the subject line.
Condition of Employment
Employment with the college is contingent upon the successful completion of a comprehensive background check. Any adverse information will be considered on a casebycase basis and does not automatically preclude a candidate from employment.
Conditions of PartTime Employment
Nonpermanent employees under the provisions of WACare only authorized to work up to a maximum of 1050 hours in any twelve 12 consecutive month period from the original date of hire. Employment with the college could end any time.
South Puget Sound Community College values diversity and is an Equal Opportunity Employer and Educator
South Puget Sound Community College provides equal opportunity in education and employment and does not discriminate on the basis of race color national origin age disability genetic information sex sexual orientation marital status creed religion or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). SPSCC provides reasonable accommodations for qualified students employees and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding nondiscrimination policies Title II and Title IX Samantha Dotson Executive Human Resource Officer /Title IX CoordinatorBuilding 25 RoomMottman Rd SW Olympia WA 98512; South Puget Sound Community College is a smokefree/drug free environment.
Applicants needing accommodation in the application process in an alternative format may contact the Human Resources office at.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
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