Head of Service Operations
Head of Service Operations
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1 Vacancy
Job Description
We are looking for a Head of Service Operations within Product Area Service a part of the Business Segment Pedestrian(BSP) within the Entrance Systems Division of ASSA ABLOY.
In this role you will have the opportunity to have a significant impact on our business by driving our service performance up together with and for our Business Units.
You will report to the Head of Product Area Service and be part of the Product Areas management team. You will be based in Europe with regular interactions and meetings with our central team based in our Landskrona Sweden office.
As your stakeholders are key managers in our Business Units across the globe you will be expected to travel when and as required as well as be able to build strong networks with key interfaces within and outside of the Product Area Service.
Role responsibilities:
As the Head of Service Operations you will have full responsibility for BSP service operational performance driving operational improvements together with the Business Units.
The Service Operations area covers both the field and backoffice operations. It consists in performance management organizational topics and operational performance improvement:
- Performance management consists in regular service reviews with BUs monitoring service KPI defining areas of improvement and following BUs action plans.
- Organizational topics are addressed jointly with the Head of HR: organization structure roles job descriptions skills career ladder salary structure.
- Operational performance improvement consists in supporting BUs in their operational plans building on the lean operational culture and the BSP operating system (BOS) to drive continuous improvement and reach tangible impact.
Your daytoday work will include building strong relationships with Business units developing and sharing best practices in order to reach our improvement targets.
As part of the Product Area Service management team you will be expected to contribute to the overall strategic direction and success of the Product Area.
One of your priorities will be to continue to grow and build an organizational culture based on and act as an ambassador for our values Empowerment Innovation and Integrity as well as the ASSA ABLOY Group and ESD strategy vision and culture.
About you:
To be successful in this role we believe you need to have a thorough understanding of service processes and the culture to drive service performance with a structured and processoriented approach using sound factbased problem savings approach. Further you will benefit from having a record of leading successful teams and projects in a fastpaced service organization with a strong business and financial acumen preferably in an international and multicultural business environment. Having an experience of lean operations with the associated tools 5S RPS Kaizen building organizational capabilities conveying a culture of empowerment are all important aspects of the role that will give you an additional advantage in this position.
On a personal level we are looking for someone who is result and business oriented with a cando approach persistent and with high integrity. Operational and handson with the ability to work both strategically and operationally. You will need to be a strong communicator and approachable leader with good understanding and experience of working in a matrix structure.
High proficiency in English this being our corporate language is a must together with a degree in engineering business administration or similar and/or documented experience from successfully running similar operations in a similar industry.
Contact and application
Please apply as soon as possible and no later than March 20 2025.For questions about the position please contact Camilla Heneby Executive Search on
Lets open the doors to the future together
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Manager
Employment Type
Full Time
