ServiceNow Platform Administrator
ServiceNow Platform Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Role
The ServiceNow Platform Administrator is responsible for the daytoday management and maintenance of the ServiceNow platform. This role ensures the platform operates seamlessly by managing incidents handling tickets performing minor configurations and collaborating with the development team to enhance functionality and prevent future issues. The administrator will also oversee knowledge base (KB) article creation and training initiatives to improve user adoption and selfservice capabilities.
Heres What Youll Do:
Monitor and manage operational incidents and tickets ensuring timely resolution in line with SLAs.
Perform minor configuration changes such as updating forms workflows and user permissions.
Conduct routine system health checks and ensure integrations and automated workflows are functioning properly.
Diagnose and resolve platform issues escalating complex problems to specialized teams when necessary.
Maintain and update knowledge base (KB) articles to enhance selfservice support.
Provide training and support to endusers to improve ServiceNow adoption and efficiency.
Generate reports on platform performance and usage metrics for management review.
Collaborate with IT and development teams to prioritize and communicate platform changes and enhancements.
Ensure compliance with system security integrity and availability policies.
Heres What Youll Need:
24 years of experience in supporting and administering the ServiceNow platform.
Strong understanding of ITSM processes including Incident Problem Change and CMDB modules.
ServiceNow Certified System Administrator (CSA) certification is preferred.
Heres What Youll Bring to the table:
Experience managing and resolving incidents while adhering to SLAs.
Proven ability to perform system configurations and troubleshoot platform issues.
Familiarity with ITIL principles and best practices.
Excellent communication and interpersonal skills with the ability to interact with both technical and nontechnical stakeholders.
Strong problemsolving skills and attention to detail.
Ability to work independently and manage multiple priorities in a fastpaced environment
Moderna offers personalized benefit programs and wellbeing resources as unique as our global workforce so employees can do their best work.
We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:
- Quality healthcare and insurance benefits
- Lifestyle Spending Accounts to create your own pathway to wellbeing
- Free premium access to fitness nutrition and mindfulness classes
- Family planning and adoption benefits
- Generous paid time off including vacation bank holidays volunteer days sabbatical and a discretionary yearend shutdown
- Educational resources
- Savings and investments
- Locationspecific perks and extras!
The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.
About Moderna
Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a worldclass team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our culture.Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.
As we build our company we have always believed an inperson culture is critical to our success. Moderna champions the significant benefits of inoffice collaboration by embracing a 70/30 work model. This 70 inoffice structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine we invite you to visit modernatx/careers to learn more about our current opportunities.
Moderna is a smokefree alcoholfree and drugfree work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!
Moderna is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
Belonging Inclusion and Diversity are critical to the success of our company and our impact on society. Were focused on attracting retaining developing and advancing our employees and believe that by cultivating diverse experiences backgrounds and ideas we can provide an environment where every employee is able to contribute their best.
Moderna is committed to offering reasonable accommodations or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should
contact the Accommodations and Adjustments team at .
#LIDS2Required Experience:
Unclear Seniority
Employment Type
Full-Time
