drjobs Technical Support Specialist 1Energy Management Systems

Technical Support Specialist 1Energy Management Systems

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1 Vacancy
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Job Location drjobs

Birmingham, AL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

HI

Hope youre doing well

This is Pankaj from 4P Consulting please see details below job description

Job Title :: Technical Support Specialist 3 (Energy Management Systems)

Location: Birmingham Alabama (onsite)

Contract :: 36 Months

Summary of Position Duties

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and

application diagnostics and support along with being the primary communications channel between the

customer support personnel and management.

Education& Experience Requirements

Formal education in Computer Science or related IT field or equivalent experience is required.

Knowledge Skills & Abilities

Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and

written manner.

The successful candidate will be expected to work with other professionals such as coordinators operating company transmission control center personnel and management in a team oriented and sometimes stressful environment.

Ability to apply excellent customer service skills

Ability to meet Critical Infrastructure Protection (CIP) SarbanesOxley and other federal regulatory compliance requirements.

Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.

Ability to follow and properly apply both Change Management processes and knowledgebased procedures

Working knowledge of Windows based operating systems preferred

Working knowledge of AIX or other UNIX based operating systems preferred

Working knowledge of distributed computer networks is a plus.

Ability to build and maintain relationships with key customers

Ability to work nights weekends and holidays as a part of rotating shift

Critical thinking/Problem solving abilities

Job Responsibilities

Day to day monitoring of the primary SCADA and ancillary systems for health and availability

Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel

Notification to key customers for the coordination of system outages and events that may impact other critical systems.

Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback

Thoroughly track and document cases to completion with the help of EMS Department personnel Adhere to all Electronic and Physical access policies

Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Other Requirements

Federal Energy Regulatory Commission Standard of Conduct must be understood and signed

The successful candidate must adhere to Separation Protocol

The successful candidate must pass all requirements required by the Southern Company Insider Threat Program.

Enhanced screening (including background drug screen and psychological assessment) is required if you are selected.

This position may be sequestered local to the control center as part of essential personnel requirements

during severe inclement weather situations

This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts

Thanks and Regards

Sr. Talent Acquisition Specialist

Pankaj Mishra


Required Experience:

Unclear Seniority

Employment Type

Contract

About Company

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